
Senior Supervisor, Customer Experience
2 days ago
Join to apply for the Senior Supervisor, Customer Experience role at Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
OverviewJob Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
- Supervises daily tasks of complex business, technical support, or production teams.
- Sets team priorities to ensure timely completion.
- Coordinates work activities with other supervisors.
- Makes decisions based on policies, procedures, and business plans.
- Receives guidance from manager.
- Able to perform work unsupervised.
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
- Understands how to improve efficiency across related teams.
- Impacts the quality and effectiveness of the team and its contribution to the subfunction.
- Sets priorities for and instructs employees to meet daily deadlines.
- Resolves day-to-day technical and operational problems.
- Uses judgment to identify and resolve day-to-day technical and operational problems.
- Manages team members to process claims and answer calls efficiently.
- Coaches team to deliver KPI's.
- Ensures adherence to company policy and procedures.
- Acts as the liaison between operations and middle-management to ensure protocols are being followed.
- Helps with conflict resolution with client, people, tasks, and systems related issues.
- Provides resolutions to a diverse range of complex tasks.
- Delivers inputs on process improvement and operational initiatives.
- Acts as a point of contact for leadership.
- Provides information and guidance on operational topics, covering upper-level managers.
- Drives special projects for corporate, operational, or client initiatives.
- Supports less experienced team leaders to improve level of performance.
- Executes the continuity plan such as in natural disasters.
- Performs additional duties as assigned.
- Complies with all policies, procedures, and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduent's ADAAA Accommodation Policy.
Job Details- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management
- Industries: Consumer Services
Referrals increase your chances of interviewing at Conduent by 2x
Sign in to set job alerts for “Senior Customer Service Manager” roles.
Locations featured: Taguig, Pasig, Quezon City, Manila, Makati, Muntinlupa, Mandaluyong (National Capital Region, Philippines)
Seniority and job details beyond this description reflect posting content and may be subject to change. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Supervisor, Customer Care
2 days ago
, Metro Manila, Philippines Regal Rexnord Full timeJoin to apply for the Supervisor, Customer Care role at Regal Rexnord Join to apply for the Supervisor, Customer Care role at Regal Rexnord Position Summary:Provide leadership and direction through effective communication to all customer service personnel including co-supervisors and management within the supported team/s and department. Support specific...
-
Customer Support Supervisor
2 days ago
, Metro Manila, Philippines Coinbase Full timeOverview 2 weeks ago Be among the first 25 applicants Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial...
-
Workflow Supervisor Senior Associate
7 days ago
Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time $104,000 - $130,878 per yearAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...
-
Chiller Plant Supervisor
2 days ago
, Metro Manila, Philippines Grand Hyatt Full timeOverview Join to apply for the Chiller Plant Supervisor role at Grand Hyatt Summary: Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the philosophy, we bring moments of more to everything that we do. Responsibilities We are looking for a...
-
Small Resort Operations Supervisor
1 day ago
, Metro Manila, Philippines Waikoloa Hotels and Resorts Inc. Full timeOverview Role Description: This is a full-time on-site role for a Small Resort Operations Supervisor at Waikoloa Hotels and Resorts Inc. The Operations Supervisor will be responsible for overseeing day-to-day resort operations, managing staff, ensuring guest satisfaction, and maintaining high standards of service and cleanliness. Qualifications Hands on with...
-
Product Marketing Supervisor
1 day ago
, Metro Manila, Philippines BEVI Beauty Elements Ventures Inc. Full timeOverview We are looking for a driven and strategic Product Marketing Supervisor to lead marketing and product development programs for website and e-mall. This role covers SME sellers and managed in-house brands, focusing on building brand equity, driving customer acquisition and retention, and managing the full product lifecycle from launch to phase-out....
-
Supervisor, Accounting
2 days ago
, Metro Manila, Philippines Regal Rexnord Full timeJoin to apply for the Supervisor, Accounting role at Regal Rexnord 1 week ago Be among the first 25 applicants Join to apply for the Supervisor, Accounting role at Regal Rexnord Position Summary:The Accounting Supervisor will support the monthly accounting close and consolidation process in partnership and collaboration with members of the broader...
-
Supervisor, Conflicts Management
2 days ago
, Metro Manila, Philippines B&M Global Services Manila Full timeOverview Supervisor, Conflicts Management role at B&M Global Services Manila — located in Taguig, National Capital Region, Philippines. Responsibilities The Supervisor, Conflicts Management will represent the service to the local markets and assist with technical queries and service delivery. The role-holder will be monitoring the Conflict Management...
-
Accounting Supervisor
2 days ago
, Metro Manila, Philippines CDCC Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Accounting Supervisor is responsible for preparing and ensuring the accuracy of financial statements, BIR compliance, and related tax matters. This role also involves preparing critical accounting reports that are submitted to the Comptroller. The...
-
Supervisor, Materials Management
2 days ago
, Metro Manila, Philippines Allegro MicroSystems Full timeJoin to apply for the Supervisor, Materials Management role at Allegro MicroSystems 5 days ago Be among the first 25 applicants Join to apply for the Supervisor, Materials Management role at Allegro MicroSystems Get AI-powered advice on this job and more exclusive features. The Allegro team is united by a clear purpose—advancing technologies that make...