Implementation Lead

The OneLink Analyst is the primary owner and operator of Onboarding Deployments & Full Rollout deployments of our OneLink full AFCS (Automated Fare Collection System) product for newly onboarded clients. This is a hybrid technical, operational, and client-facing role, requiring both project management expertise and hands-on system knowledge.

The Analyst manages the entire project lifecycle - from client onboarding, team resourcing, route and shift planning, system configuration, to daily field operations and SOD/EOD daily reporting. As the bridge between OneLink, the client, and the OPA team, this role is critical to the successful launch and scale of each transit partnership.

• Work under the guidance of the Implementations Manager to execute and manage rollout plans and ensure readiness for each Onboarding Deployment.
• Plan the full project lifecycle from onboarding to completion and track progress using OneOps project management tools.
• Act as the day-to-day field lead for the client during Onboarding Deployment, escalating high-level issues or change requests to the Implementations Manager, managing relationships and expectations throughout the engagement.
• Conduct on-site client visits to introduce OPAs, align on objectives, finalise the shift and route plans, and confirm all operational logistics.

• Assign, and manage Onelink Passenger Assistants (OPAs) for both Onboarding Deployment and Full Rollout deployments.
• Create and maintain detailed shift schedules, route coverage plans, and booth operations for card sales and top-ups.
• Provide daily support, supervision, and escalation management for OPAs during live operations.
• Review and monitor all OPA SOD (Start of Day) and EOD (End of Day) reports for quality, completeness, and issue tracking.

• Ensure device and configuration readiness aligns with deployment standards defined by the Implementations Manager and QA protocols.
• Configure client routes, fare structures, and devices using the OneLink back-office system.
• Accurately update and apply the LTFRB fare matrix and ensure correct fare calculations are deployed to all validators.
• Manage configuration between environments (PTV → Production), scheduling and validating configurations pre-deployment.
• Set up devices (validators, CMS devices) for both PVT testing and live use, including stock management and connectivity validation.

• Monitor day-to-day operations during live deployment, ensuring device uptime, system performance, and data flow integrity.
• Troubleshoot or escalate hardware and software issues reported by OPAs or detected during testing/setup.
• Track and resolve fare discrepancies, system bugs, or transaction syncing problems with internal technical teams.

• Update project and OPA assignments within OneOps to maintain visibility across the implementation lifecycle.
• Complete and submit Analyst SOD and EOD reports, as well as handover forms for stock (cards, cash, devices) between Analyst and OPAs.
• Ensure accurate stocktake tracking of card inventory, cash collected, and unused materials daily.
• Report to clients on project milestones, performance KPIs, fare collection metrics, and success against Onboarding Deployment acceptance criteria.
• Document all handovers, shift changes, and key operational events using our internal systems.

• 4-year course college graduate; IT course is a big advantage.
• High computer literacy.
• 2+ years experience in project coordination, operations management, or system implementation (transport or tech industry preferred).
• Strong technical aptitude, with working knowledge of mobile hardware, Android apps, basic networking, and SaaS tools.
• Proven client-facing skills with the ability to manage expectations, deliver updates, and build trust.
• Strong problem-solving and escalation management abilities under real-time field conditions.
• Familiarity with fare collection, route planning, or public transport systems is a major plus.
• Excellent written and verbal communication in Tagalog and English.
• Must be willing to travel and work from bus depots, client offices, and field locations as required.
• Willing to relocate/travel to other parts of the Philippines.