RTA/WFM (BGC Taguig) | Onsite
4 days ago
Qualifications Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge with MS Office Tools (Excel in particular) Strong initiative and follow-through; Strong organizational skills; Detail-oriented. Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused. Effective listening, empathy, build rapport, excellent verbal and written communications. Highest standards of ethics and integrity. Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY. Responsibilities Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions. Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities. Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations. Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs. Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques. #J-18808-Ljbffr
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BPO RTA/WFM
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job RTA/WFM (BGC Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to...
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WFM RTA
6 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearWork setup: On-site in BGC, Taguig Shift Schedule: shifting schedules 24x7 Qualifications:Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting, and Reporting Knowledge of using WFM Scheduling tools (Verint, Genesys, IEX, Aspect,...
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WFM MIS/RTA | BGC, Taguig
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeOverview Work setup : On-site in BGC, TaguigShift Schedule : shifting schedules 24x7 Qualifications Bachelor's degree graduate, any field. At least 3 years of WFM - MIS/RTA experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting, and Reporting Knowledge with using MIS Scheduling tools (PowerBI, VBA,...
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WFM MIS/RTA
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeWork setup: Onsite in BGC, Taguig Shift Schedule: shifting schedules 24x7 Qualifications: • Bachelor's degree graduate, any field. • At least 3 years of WFM - MIS/RTA experience, preferably in BPO/Shared Services. • Must also be exposed to Scheduling, Capacity planning, Forecasting, and Reporting • Intermediate to advanced proficiency in MS...
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MIS Senior Associate
5 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job: Senior Associate MIS (BGC Taguig) | Onsite Shift: Shifting Schedules Work Setup: Onsite (BGC Taguig) Start Date: ASAP Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/shared services. Higher proficiency than RTA when it comes to Excel and creating reports using Excel formulas Must also be...
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BPO Senior Associate MIS
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Associate MIS (BGC, Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also...
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Call Center Senior Associate MIS
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Associate MIS (BGC Taguig) | Onsite Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel) Has strong knowledge with MS...
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Taguig, Philippines iOPEX Tech Full timeWe are looking for awesome and talented leaders who wants to join our growing team! Responsibilities Manages operations for Customer Service/Tech Support - Voice and Non- Voice Perform weekly meetings with operations staff to discuss issues affecting business Submit weekly operations report to client Set operational goals, objectives and develops strategies...
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BPO Senior Operations Manager
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Operations Manager (BGC Taguig) | Onsite Responsibilities: Managing client relationship ensures high level of client satisfaction Overall Engagement Accountability (Delivery Management) meets or exceeds contractual Service Level Agreements (SLA) consistently Strategic Leadership for the Engagement develops, executes and evaluates short-,...
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Customer Service Center for Excellence Lead
1 week ago
Taguig, Philippines micro1 Full timeOverview Job Title: Customer Service Center for Excellence Lead - BGC, Taguig (100% Onsite) Job Type: Full-Time Location: On-site, BGC, Taguig, Metro Manila, Philippines Responsibilities Collaborate with Solutions Design team during pre-transition phases, providing support for RFP responses, SoW reviews, and due diligence activities. Develop and recommend...
