RTA/WFM (BGC Taguig) | Onsite

2 days ago

Taguig, Philippines TASQ Staffing Solutions Full time

Qualifications

  • Bachelor's degree graduate, any field.
  • 3 years of RTA/WFM experience, preferably in BPO/Shared Services.
  • Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
  • Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
  • Has strong knowledge with MS Office Tools (Excel in particular)
  • Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
  • Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused.
  • Effective listening, empathy, build rapport, excellent verbal and written communications.
  • Highest standards of ethics and integrity.
  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE (BGC Taguig).
  • Able to start ASAP
  • IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY.
Responsibilities
  • Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions.
  • Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities.
  • Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations.
  • Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs.
  • Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques.
#J-18808-Ljbffr

  • Customer Service Center for Excellence Lead

    1 week ago

    Taguig, Philippines micro1 Full time

    Overview Job Title: Customer Service Center for Excellence Lead - BGC, Taguig (100% Onsite) Job Type: Full-Time Location: On-site, BGC, Taguig, Metro Manila, Philippines Responsibilities Collaborate with Solutions Design team during pre-transition phases, providing support for RFP responses, SoW reviews, and due diligence activities. Develop and recommend...

  • WFM Manager

    1 week ago

    Taguig, Philippines Van Der Kroft BV Full time

    Overview We are hiring a WFM Manager at Van Der Kroft BV. The ideal candidate is experienced in forecasting, scheduling, and resource management to optimize workforce planning and operations, improve efficiency, and drive performance across the organization. Location Taguig, Philippines Work Mode Work From Office (100% onsite) Role WFM Manager What You'll Do...

  • Call Center- Center of Excellence Manager

    2 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    About the job CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Responsibilities: Defining and implementing operational strategies: Developing and executing plans to...

  • Workforce Capacity Planner l Onsite l Taguig

    1 week ago

    Taguig, Philippines Cognizant Full time

    Workforce Capacity Planner l Onsite l Taguig Cognizant Taguig, National Capital Region, Philippines Workforce Capacity Planner l Onsite l Taguig Cognizant Taguig, National Capital Region, Philippines 3 days ago Be among the first 25 applicants Preferably 8 years' experience in the Business Process Outsourcing industry Minimum 6 years' experience in the field...

  • Securities Operations Director

    2 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Position: Securities Operations Director (BGC) | Onsite Work Arrangement: Onsite at BGC Taguig Schedule: Night shift The Securities Operations Director will oversee teams within the Wealth and Investment Management Operations based in Manila. We value teamwork, believing that innovative ideas can come from anyone. Through collaboration, every employee can...

  • CS - Center of Excellence Manager (BGC Taguig) | Onsite

    6 days ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Responsibilities Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence. Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment. Performance management: Tracking key...

  • WFM Assistant Manager

    2 days ago

    Taguig, National Capital Region, Philippines Alldigi Tech Manila, Inc. Full time ₱660,000 per year

    Job Description:Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).Work closely with operations, training, and other teams to align workforce plans with company goals.Ensure...

  • Senior Operations Manager

    6 days ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Responsibilities Managing client relationship ensures high level of client satisfaction Overall Engagement Accountability (Delivery Management) meets or exceeds contractual Service Level Agreements (SLA) consistently Strategic Leadership for the Engagement develops, executes and evaluates short-, medium- and long-term strategies and achieve goals ...

  • Securities Operations Director

    2 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    About the Position: Securities Operations Director (BGC) | Onsite Work Arrangement: Onsite (BGC Taguig) Schedule: Night Shift Role Overview: The Securities Operations Director will oversee teams within Wealth and Investment Management Operations based in Manila. We value teamwork and believe that innovative ideas can come from anyone. By fostering...

  • WFM Planning Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Eastvantage is hiring for skilled WFM Planning Analysts. As a Planning Analyst, you will be responsible for generating interval demand forecast based on call volumes and average handling time projections.This position will interact directly with the Customer Care operations, and vendors. As a Workforce Planning Analyst, you will be working autonomously in a...