Call Center Senior Associate MIS
3 weeks ago
About the job Senior Associate MIS (BGC Taguig) | Onsite Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel) Has strong knowledge with MS Office Tools (Excel in particular) Strong initiative and follow-through; Strong organizational skills; Detail-oriented. Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision-making skills; Client-focused. Effective listening, empathy, build rapport, excellent verbal and written communications. Highest standards of ethics and integrity. Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH MIS/RTA, REPORTING VIA EXCEL OR POWERBI, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY. Responsibilities: Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as well as market conditions and making recommendations supporting business decisions. Provides resource planning oversight to one or more divisional business units; Engages as a trusted advisor, anticipating issues and opportunities. Builds effective working relationships with business partners; Proactively communicating trends or concerns and makes data-supported recommendations. Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; Determines how changes to the drivers of business activities will ultimately affect staffing needs. Generates volume forecasts for clients inbound contact center and/or processing departments; Maintains and updates forecasting models using both standard and advanced statistical techniques. Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary action. Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually #J-18808-Ljbffr
-
MIS Senior Associate
1 week ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱400,000 - ₱800,000 per yearAbout the job: Senior Associate MIS (BGC Taguig) | Onsite Shift: Shifting Schedules Work Setup: Onsite (BGC Taguig) Start Date: ASAP Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/shared services. Higher proficiency than RTA when it comes to Excel and creating reports using Excel formulas ...
-
BPO Senior Associate MIS
1 week ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job Senior Associate MIS (BGC, Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications:Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services....
-
MIS Senior Associate
5 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job: Senior Associate MIS (BGC Taguig) | Onsite Shift: Shifting Schedules Work Setup: Onsite (BGC Taguig) Start Date: ASAP Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/shared services. Higher proficiency than RTA when it comes to Excel and creating reports using Excel formulas Must also be...
-
BPO Senior Associate MIS
4 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Senior Associate MIS (BGC, Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Must also...
-
Senior Associate MIS
6 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱3,000,000 per yearShift: Shifting Schedules Work Setup: Onsite (BGC Taguig) Start Date: ASAP Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/Shared Services. Higher proficiency than RTA when it comes to Excel and creating reports using Excel formulas Must also be exposed to Scheduling, Capacity planning,...
-
Call Center Associate
2 weeks ago
Taguig, Philippines J-K Network Services Full timeThe company was established in the Philippines year 1985. They act as a partner to businesses, governments, and other organizations, helping them to navigate the complexities of the digital age and achieve their strategic goals through technology and innovation. They provide technology solutions and services, including cloud computing, cybersecurity, data...
-
Call Center Agent
1 week ago
Taguig, Philippines JobsAvenuePH Full timeJoin Alorica Philippines and be part of a dynamic team that delivers world-class customer service! As a Call Center Agent, you will handle customer inquiries, provide resolutions, and ensure a seamless customer experience. Your responsibilities include answering calls, troubleshooting issues, processing requests, and maintaining professionalism in all...
-
MIS Analyst
1 week ago
Taguig, Philippines Ubiquity Full timeMIS Analyst 1 month ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Let's tomorrow, together. At Ubiquity, we live by the mantra: head, heart, and hustle. Let's tomorrow, together. At Ubiquity, we live by the mantra: head, heart, and hustle.Head because we use our collective industry know-how to always push...
-
Call Center Representative
1 week ago
Taguig, Philippines Crescendo Staffing and Business Consulting Inc. Full timeOverview Call Center Representative Crescendo Staffing and Business Consulting Inc. Salary: ₱20-25K (Monthly) On-site - Taguig. Education: High/Senior High School. Employment type: Full-time. No Exp Required. Job Description A Customer Service Representative, or CSR , will act as a liaison, provide product/services information, answer questions, and...
-
R-105839 MIS Analyst
6 days ago
Taguig, Philippines Ubiquity Full timeOverview R- MIS Analyst At Ubiquity, we live by the mantra head, heart, and hustle. Sound like the right fit? Your tomorrow looks bright at Ubiquity. Responsibilities Develop and distribute Contact Center reporting Modify, revise, and update scorecards, dashboards, and other reports Responsible for data integrity, and accuracy of all reporting requirements...
