Operations Manager | US Pioneer Team | BGC, Taguig
3 weeks ago
We are looking for awesome and talented leaders who wants to join our growing team Responsibilities Manages operations for Customer Service/Tech Support - Voice and Non- Voice Perform weekly meetings with operations staff to discuss issues affecting business Submit weekly operations report to client Set operational goals, objectives and develops strategies to meet client metrics Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met Possess Budgeting and Financial Planning skills Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff Requirements Minimum 3 years proven management experience in a BPO contact center environment Must have excellent Verbal and Written English Communication Skills Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet) Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City. Must have experience handling a CSR/TSR campaign. Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met Strong Planning, Forecasting, Problem-Solving and Analytical Skills. Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered. Strong Organizational, Leadership and Interpersonal Management Skills. Possess excellent knowledge of Manpower Planning Knowledge of current Call Center & Workforce Management Technologies Demonstrated ability to interact with peers, senior management and other departments in a professional manner Strong Organizational, Leadership and Interpersonal Management Skills Possess excellent knowledge of Manpower Planning and scheduling Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig Other info Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Work set up: Onsite Schedule: Shifting Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer What’s in it for you? Our people enjoy some amazing perks, check out a few below: Competitive salary package Exciting employee engagement activities Stability (Continuously getting pioneer accounts) Learning sessions every week Fast career growth Free Parking Passes Accessible location HMO (with free dependent) Leave credits/Leave conversions Night differential Uncapped annual appraisal 2 days off And most importantly, you’ll be part of a growing company with dynamic and engaging team. Interested? Here are ways to reach us: Please make sure to complete this application form: 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Send a message to | (Yan & Krizia) Walk in and look for YAN & KRIZIA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig #J-18808-Ljbffr
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URGENT: Operations Manager | US Pioneer Account
2 weeks ago
Taguig, Philippines iOPEX Tech Full timeWe are looking for awesome and talented leaders who wants to join our growing team! Available roles: Operations Director Senior Operations Manager Operations Manager (Digital Ad ops) Operations Manager (Technical) Operations Manager (Healthcare) Operations Manager (Customer Support) Operations Manager (Content Moderation/Trust & Safety) Assistant Operations...
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Taguig, Philippines iOPEX Technologies Full timeWhat You’ll Do Assist in maintaining the accuracy and consistency of product master data across key systems, including Salesforce and Microsoft Dynamics Business Central. Support the development and maintenance of Bills of Materials (BOMs) for finished goods under the guidance of the Portfolio Product Analyst. Help create and update product model...
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Operations Supervisor | Coach | Team Leads
3 weeks ago
Taguig, Philippines iOPEX Tech Full timeOverview Grab the opportunity, achieve your highest potential. Join us today! We are looking for awesome and talented leaders for our growing awesome team. Requirements Should have at least 1 year of relevant experience as a Team Lead on a BPO set up Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City, Taguig Accounts Technical...
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Tier 1/ 2/3 Technical Support
1 week ago
Taguig, National Capital Region, Philippines iOPEX PH - BGC Full time ₱180,000 - ₱360,000 per yearJoin our growing team in BGC, TaguigRequirements:Should have at least 1 year of Technical support experienceIn depth knowledge with networkingMust be willing to work onsite on a night/shifting schedule in BGC, TaguigQualifications:Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web...
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Taguig, Philippines iOPEX Technologies Full timeCome for the job and stay for the challenge! We are currently hiring for Accounting Specialist to join our #happyatwork growing team! Job Overview To proactively manage the Accounts Receivables process, including the timely and accurate processing and payment of all compliant and approved creditor invoices. Job Description Routine AR portfolio review and...
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Securities Operations Director
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timePosition: Securities Operations Director (BGC) | Onsite Work Arrangement: Onsite at BGC Taguig Schedule: Night shift The Securities Operations Director will oversee teams within the Wealth and Investment Management Operations based in Manila. We value teamwork, believing that innovative ideas can come from anyone. Through collaboration, every employee can...
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Quality Assurance Manager | BPO
5 days ago
Taguig, Philippines iOPEX Tech Full timeLearn and Inspire. Join us now! We are hiring for passionate and talented QA Manager for our awesome team! As QA Manager , you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also...
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Content Moderator
1 week ago
Taguig, National Capital Region, Philippines iOPEX PH - BGC Full time ₱300,000 - ₱600,000 per yearWe are hiring for Content Moderators for our US Pioneer Campaign. Join our # teamWhat we're looking for:Should have at least 6 months of Content Moderator experienceMust have good and oral communications skillsMust be willing to work onsite on a shifting in BGC, TaguigOther info:Application Process: 1 Day hiring (Onsite process)Work set up: OnsiteSchedule:...
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Senior Operations Manager
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job: Senior Operations Manager—Service Desk (BGC, Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually Requirements: 4 to 5 years as an operations manager with experience in handling help desk/service desk operations 6 years minimum...
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IT Team Leader | IT Supervisor
3 weeks ago
Taguig, Philippines iOPEX Tech Full timeOverview Embrace the innovation with iOPEX technologies. Join us now! We are hiring for an awesome IT Team Leader for our # team. Available roles IT Team Leader/Supervisor IT Manager What you\'ll be doing Manage and oversee a team of IT professionals, providing guidance, mentorship, and support to ensure the successful completion of IT projects and...
