Customer Service Center for Excellence Lead
1 week ago
Overview Job Title: Customer Service Center for Excellence Lead - BGC, Taguig (100% Onsite) Job Type: Full-Time Location: On-site, BGC, Taguig, Metro Manila, Philippines Responsibilities Collaborate with Solutions Design team during pre-transition phases, providing support for RFP responses, SoW reviews, and due diligence activities. Develop and recommend optimized “to-be” processes and frameworks for new client transitions, including input on SLA/KPI structures. Spearhead hiring, knowledge transfer, and comprehensive training initiatives to ensure seamless onboarding and operational readiness. Support ramp-up activities, including ServiceNow dashboard development and go-live assistance. Establish and maintain governance, training plans, and robust reporting structures for ongoing operations. Liaise with Workforce Management and the BEC team to finalize requirements and scheduling. Manage client escalations, analyze performance metrics, and implement continuous improvement strategies to ensure best-in-class service delivery. Required Skills and Qualifications Minimum 5 years of BPO customer service experience, with a proven track record in process and service delivery excellence At least 4 years of leadership experience managing customer service teams in a fast-paced environment Demonstrated ability to communicate effectively, both in writing and verbally, with internal and external stakeholders Bachelor’s degree from any field Deep understanding of SLA/KPI frameworks and governance models Willingness to work in shifting schedules and 100% onsite in BGC, Taguig Immediate availability to join our team Preferred Qualifications Experience supporting multiple programs across delivery centers Proficiency in ServiceNow and advanced data reporting tools Background in process transformation within the BPO sector #J-18808-Ljbffr
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Process Excellence Manager
3 weeks ago
Taguig, Philippines Google Operations Center Full timeJoin to apply for the Process Excellence Manager role at Google Operations Center . At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Process...
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Accounts Payable Shared Services Center Leader
2 weeks ago
Taguig, National Capital Region, Philippines Talentview for HelloConnect, Inc. Full time ₱900,000 - ₱1,200,000 per yearAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
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Process Excellence Manager
3 weeks ago
Taguig, Philippines Google Operations Center Full timeJoin Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...
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Process Excellence Manager
2 days ago
Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per yearJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...
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Call Center- Center of Excellence Manager
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Responsibilities: Defining and implementing operational strategies: Developing and executing plans to...
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Center of Excellence Assistant Manager
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job: CS - Center of Excellence Assistant Manager (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances...
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Taguig, National Capital Region, Philippines Willis Towers Watson Full time ₱900,000 - ₱1,200,000 per year• Complete client audits to ensure materials are accurate and teams are following best practices. (Training audits, KB articles, client folders, and other items as assigned)• Ensure KB standards are being used, and information is updated• Review TCT for accuracy and update as necessary• Assist with client remediation\...
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Customer Service Center Manager
2 weeks ago
Taguig, National Capital Region, Philippines WTW Full timeDescriptionThe RoleCollaborate with U.S. based Service Center Manager to support ongoing client relationship, requirements and resolve escalated client issues as neededWork with U.S. based Service Center Manager to provide reporting and trend information to clients, make recommendations to clients to improve service and efficienciesConsult internally with...
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Team Lead – Financial
1 week ago
Taguig, Philippines Stark Asia Solutions Inc. Full timeOverview We are seeking an experienced Team Leader with a strong background in customer service and financial accounts within the BPO/BPM industry. The ideal candidate will have excellent leadership, communication, and operational management skills, and will be responsible for driving performance, service quality, and team engagement in a fast-paced contact...
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Customer Service Supervisor
1 week ago
Taguig, Philippines Beauty Republic Internationale Inc Full timeWe’re seeking a motivated Call Center Manager/Team Leader to lead and support our customer service team at Best Reliable Resources Inc., located in BGC Taguig City. You'll ensure excellent service delivery, manage team performance, and drive operational success through coaching, reporting, and process improvement. What You’ll Be Doing Supervise the daily...
