Senior Operations Manager

2 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time

About the job: Senior Operations Manager—Service Desk (BGC, Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually Requirements: 4 to 5 years as an operations manager with experience in handling help desk/service desk operations 6 years minimum BPO/BPM experience Must have managerial leadership experience already. Amenable to working on-site in BGC Amenable to work in shifting schedules Able to start ASAP Preference to ITIL-certified candidates Strong requirement for service desk background. Responsibilities: Develops plans, identifies people, and coordinates infrastructure and technology requirements with the transition team for the specific process(es) in order to deliver on the target delivery model. Provide resources to the transition team to finalize the process definition & documentation and sign off for the specific process(es) within his/her purview in order to finalize the to-be process. Provides inputs from an operations perspective to the SOW in order to complete the contractual process. Provides inputs on the training/certification methodology to the transition team in order to ensure the right skilling on engagement. Plans and monitors the resource deployment (team size, span, shift utilization, skill sets, technology rollout) and ongoing monitoring for his specific process(es) in order to ensure budget & pricing assumptions compliance.

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