Documentation Improvement Operations Lead

Documentation Improvement Operations Lead Discover your 100% YOU with MicroSourcing Position: Documentation Improvement Operations Lead Location: Taguig Work setup & shift: Onsite | Night shift Why join MicroSourcing? You’ll Have Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one (for you and at least one dependent), paid time‑off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities. Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role As a Documentation Improvement Operations Lead, You Will Supervise and support CDI staff, including hiring, onboarding, scheduling, and performance management. Monitor productivity, accuracy, and operational metrics to ensure optimal team performance. Conduct documentation audits and accuracy reviews to maintain compliance with ICD-10, CPT/HCPCS, and CMS/OIG regulations. Address documentation and coding‑related denials and coordinate with billing and A/R teams to identify and resolve root causes. Stay current with documentation and coding updates and ensure staff are informed of regulatory changes. Maintain and update documentation and coding policies and procedures to align with compliant and accepted medical coding practices. Present team performance reports, KPIs, and improvement plans during operations meetings. Collaborate with HIM, Revenue Integrity, Coding, Billing, and Clinical departments to ensure clean claim generation and accurate coding. Coordinate with IT on encoder, EHR, and CDI system optimization. Provide ongoing CDI education and feedback on audit findings, coding updates, and documentation best practices. Mentor CDI specialists to support professional development and career growth. Work closely with physicians, nurses, and other healthcare professionals to ensure timely, accurate, and complete documentation that reflects patient care. What You Need Non-negotiables Bachelor of Science in Nursing Active PHRN or USRN license Minimum of 2 years inpatient CDI supervisory experience At least 2 years of acute care clinical experience in a hospital setting (ICU or Med/Surg preferred) CCDS (Certified Clinical Documentation Specialist), CDIP (Certified Documentation Improvement Practitioner), or CCS (Certified Coding Specialist) Working knowledge of ICD-10-CM/PCS coding, MS-DRG methodology, and risk adjustment Experience with EMR systems such as Epic, Cerner, or Meditech Preferred skills/expertise Master’s degree or credential in business, healthcare, or related field Experience with CDI or coding technologies Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint) Proven leadership experience in team management, coaching, and performance development Ability to lead teams, set direction, and manage deliverables independently Strong analytical, critical thinking, and problem‑solving skills Excellent written and verbal communication skills with the ability to create impactful presentations High attention to detail, strong follow‑through, and independent decision‑making ability Professional interpersonal skills and demonstrated integrity in all interactions Experience in a matrixed environment About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone—embracing different perspectives and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it’s our commitment. Our way of life. Here, we don’t just accept your unique, authentic self – we celebrate it, valuing every individual’s contribution to our collective success and growth. Join us in celebrating YOU and your 100% For more information, visit Terms & conditions apply. #J-18808-Ljbffr