
Guest Support
3 weeks ago
Overview
RivetStays is a fast-growing property management company redefining short-term rentals through tech-driven hospitality and exceptional service.
Role Overview
We are looking for a Guest Support & Operations Analyst to handle overnight guest communications and backend operations. This role is perfect for someone who thrives in a fast-paced environment, loves problem-solving, and is passionate about delivering excellent guest experiences while keeping operations running smoothly.
What You’ll Do- Guest Communications & Support
- Respond promptly to guest inquiries and booking requests across multiple platforms.
- Provide phone support for urgent guest needs and ensure timely resolution.
- Coordinate with operations teams to ensure smooth check-ins, check-outs, and guest satisfaction.
- Operational & Administrative Support
- Perform booking cleanup and resolve reservation conflicts.
- Maintain accurate guest records and profiles.
- Manage listing accuracy across Airbnb, Booking.com, Expedia, etc.
- Support accounting tasks (expense tracking, invoice updates, discrepancy reporting).
- Assist in lead management and follow-ups for property acquisition opportunities.
- Experience with short-term rental platforms (Airbnb, Booking.com, Vrbo, etc.).
- Strong written, verbal, and phone communication skills .
- Detail-oriented with excellent organizational skills.
- Tech-savvy and able to work independently during overnight shifts.
- Preferred: Knowledge of PriceLabs, Beds24, accounting, or lead management.
- Competitive compensation.
- Career growth opportunities in a rapidly expanding company.
- Exposure to the booming short-term rental & real estate industry.
Send the following to with the subject line:
Guest Support & Operations Analyst Application – (Your Name)
- Resume
- 2–3 min video introducing your experience + your 30-day action plan
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