API Support Engineer

3 weeks ago

Philippines Guesty Full time

Overview

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are Guesty’s support team. As a team of experts, we provide support to our users around the world. Guesty is looking for an ambitious, tech-savvy, support engineer to resolve customer issues and master Guesty’s APIs.

Responsibilities
  • You’ll help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, as well as new feature complexities.
  • Investigate and resolve customer requests and queries through the use of varied ticketing, content and task management tools.
  • Advise clients/partners on Guesty's best practices on API implementation
  • Lead personal/team projects such as designing & developing new internal tools
  • Create internal knowledge base articles to improve our solve time and client satisfaction.
  • Escalate and resolve issues with the Product and Engineering teams by completing bug reports.
Requirements
  • We are searching for 3+ yrs experienced support engineers
  • Experience with Postman, Chrome DevTools or any equivalent
  • Experience with DB queries.
  • REST API knowledge
  • Experience in Javascript - a big plus
  • Strong problem-solving skills, especially with complex technical problems.
  • Open to work at night and in shifting schedules
  • Strong attention to detail
  • Excellent interpersonal skills
  • Excellent written and verbal communication
  • A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.
Why You’ll Love Working With Us in Cebu

Welcome to our Cebu team Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Be part of our vibrant onsite team, with full-time office life and daily buzz

Health & Wellness, Covered
  • HMO with Life Insurance – Your health is our top priority.
  • Dental Plan – For you and one lucky dependent.
  • Wellness Programs – Stay sharp, stay healthy, stay balanced.
Grow, Glow, and Go Big
  • Performance Bonuses & Incentives – Recognizing results, rewarding impact.
  • Referral Program – Bring in awesome people and earn rewards
  • Professional Development – Learn, lead, and level up your career.
Time Off & Time to Celebrate
  • 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
  • Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji
  • Team Events – We work hard and party harder
Office Perks That Make You Smile
  • Weekly Waffles, Ice Cream, & Games – Yes, really.
  • Unlimited Coffee – Your caffeine needs, fully supported.
  • Fun Workspaces – Collaboration, comfort, and good vibes only.
Work Setup
  • Onsite

Join us and discover how work can be both exciting and rewarding

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.

#J-18808-Ljbffr

  • Technical Support

    3 weeks ago

    , , Philippines Questronix Corporation Full time

    Overview Job Summary: To be able to provide after-sales technical support to API Developer Portal/Marketplace products and handle issues or inquiries raised by corporate API clients/consumers. Job Description Receive API product-related issues and inquiries from API Consumers via email and/or Viber messages. Provide a timely and accurate...

  • API Specialist

    3 days ago

    Philippines Tahche Outsourcing Services Inc. Full time ₱900,000 per year

    Our US Partner Client is the leading SAAS Based Warehouse Management System, and leading extreme growth in the e-commerce fulfillment sector. Their cutting-edge systems are built on a robust API platform that enables infinite connectivity, creative implementations and limitless scalability. The developer community is well regarded and key to our continued...

  • Automation & Integrations Engineer (API/RPA)

    5 days ago

    Philippines Gr8affinity Full time $90,000 - $120,000 per year

    OverviewGR8 Global is a firm forged by an affinity of top 100 accounting firms in the United States with the objective of coming together and redefining the workplace while providing additional value to our partners. We believe that there is a huge pool of talent outside of the US. Our mission is to bring together the best talent and match them with...

  • Mid Api Developer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Key Roles Design, develop, and maintain RESTful and/or GraphQL APIs. Integrate APIs with front-end applications and third-party services. Write clean, scalable, and maintainable code using industry best practices. Perform code reviews and provide constructive feedback to peers. Work closely with product managers, front-end developers, QA, and DevOps. Debug...

  • Technical Support Engineer

    1 week ago

    , , Philippines DysrupIT Full time

    JOB SUMMARY This role will involve providing world-class customer service and technical support for our vector database and all Pinecone products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including experience working with Python and...

  • Product Engineer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Product Engineer Api Specialist – Makati Posted today Company: Arcadis Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are a global team of professionals dedicated to improving quality of life and solving complex challenges. Role overview: This role is part of...

  • Application Support Engineer

    3 weeks ago

    , , Philippines FrankieOne Full time

    Overview We’re looking for someone to join our application support team to help with getting our customers on board and helping them use our products to the best effect. Our managed financial systems aggregation platform offers up services as RESTful APIs, embeddable web components, and a user portal, so you’ll need to be able to work with integration...

  • Developer Assistance Support Engineer

    6 days ago

    , Metro Manila, Philippines Yext Full time

    Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence...

  • Senior Quality Assurance Engineer

    2 weeks ago

    , Metro Manila, Philippines Datacom Full time

    Senior Quality Assurance Engineer (SQL / API testing) Add expected salary to your profile for insights With over 6,200 people, and centres of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over two decades of operating in Malaysia and the...

  • Mid/Sr Software Engineers – .NET/REST API/React/SQL | 3–5 yrs | Hybrid ₱190K

    4 days ago

    , Metro Manila, Philippines Global Group Innovative Services, Inc. Full time

    .NET Software Engineers (Mid to Senior Level) Work Setup: Hybrid | Night Shift Locations: Metro Manila, Cebu or Davao Salary Senior: ₱179K–₱190K + ₱3,000 allowance Mid-Level: ₱138K–₱145K + ₱3,000 allowance About the Role We’re looking for experienced .NET Software Engineers to develop and support web applications and REST APIs. You’ll...