API Support Engineer

2 days ago

Philippines Guesty Full time

Overview

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are Guesty’s support team. As a team of experts, we provide support to our users around the world. Guesty is looking for an ambitious, tech-savvy, support engineer to resolve customer issues and master Guesty’s APIs.

Responsibilities
  • You’ll help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, as well as new feature complexities.
  • Investigate and resolve customer requests and queries through the use of varied ticketing, content and task management tools.
  • Advise clients/partners on Guesty's best practices on API implementation
  • Lead personal/team projects such as designing & developing new internal tools
  • Create internal knowledge base articles to improve our solve time and client satisfaction.
  • Escalate and resolve issues with the Product and Engineering teams by completing bug reports.
Requirements
  • We are searching for 3+ yrs experienced support engineers
  • Experience with Postman, Chrome DevTools or any equivalent
  • Experience with DB queries.
  • REST API knowledge
  • Experience in Javascript - a big plus
  • Strong problem-solving skills, especially with complex technical problems.
  • Open to work at night and in shifting schedules
  • Strong attention to detail
  • Excellent interpersonal skills
  • Excellent written and verbal communication
  • A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.
Why You’ll Love Working With Us in Cebu

Welcome to our Cebu team Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Be part of our vibrant onsite team, with full-time office life and daily buzz

Health & Wellness, Covered
  • HMO with Life Insurance – Your health is our top priority.
  • Dental Plan – For you and one lucky dependent.
  • Wellness Programs – Stay sharp, stay healthy, stay balanced.
Grow, Glow, and Go Big
  • Performance Bonuses & Incentives – Recognizing results, rewarding impact.
  • Referral Program – Bring in awesome people and earn rewards
  • Professional Development – Learn, lead, and level up your career.
Time Off & Time to Celebrate
  • 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
  • Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji
  • Team Events – We work hard and party harder
Office Perks That Make You Smile
  • Weekly Waffles, Ice Cream, & Games – Yes, really.
  • Unlimited Coffee – Your caffeine needs, fully supported.
  • Fun Workspaces – Collaboration, comfort, and good vibes only.
Work Setup
  • Onsite

Join us and discover how work can be both exciting and rewarding

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.

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