Account Receivable Officer
3 weeks ago
Primary Responsibilities
- Ensure the accuracy of all charge and credits to the various accounts and that they are properly entered on a timely basis.
- Compute accurately all travel agent commissions payable and enter them on amity basis.
- Ensure that accounts, statements and follow-up letters are mailed on a timely basis.
- Ensure that the necessary information in regard to overdue accounts is supplied to the proper persons for follow-up.
- Control by recording, posting and balancing of all advance deposits.
- Respond to guests’ queries and account disputes.
- Ensure that the proper amount of travel agent’ commissions is paid, and paid only to authorized travel agents.
- Balance all subsidiary accounts receivable ledgers to the appropriate control accounts, monthly and prepare “AGED” trial balances of all accounts receivable ledgers.
- Prepare all necessary reports in regard to accounts receivable (e.g. quarterly accounts receivable report).
- Performs other duties as may be assigned.
- Performs duties or tasks at the best of his/her ability.
- Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
- Attends briefing or meeting as requested.
- Attends all training requested by the hotel.
- To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
- Follows company’s rules and regulation.
- Reports to work in prescribed uniform and well-groomed.
- Reports to the supervisor at the start of the shift to receive necessary instructions.
- Performs duties responsively and professionally according to standards and requirements.
- To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
- Equips him/herself with necessary working tools and equipment such as pen, computer, photocopiers, and others.
- Greets guests and colleagues politely.
- Listens to guests (external & internal) carefully and attentively in order to perform duty effectively.
- Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
- Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.
- Communicates effectively with guest, clients, business partners and staff.
- To be a good sales person to promote hotel’s image and businesses.
- Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
- Establishes and maintains good relations with other staff within and between other departments provides assistant to co-staff within and amongst other department in performing task to foster team work and success of the hotel.
- Reports to unit manager or department heads if necessary.
- Communicates to guests in delivering product and service.
- Relates to co-staff in service and supporting departments in performance of work and service to guests.
- Relates to employees of other departments for special functions and activities of the hotel.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of high Vocational diploma in Accounting
- Minimum of 1 year in accounting experience
- Have good communication skills in written and spoken English
- Have a analytical minded and be proactive
- Possess professional disposition with good communication and interpersonal
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