Customer Advocate

Customer Support Executive (Legazpi, Albay) – Sutherland

Posted today

Location: Legazpi, Albay

Job Description:

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. The role involves handling inbound calls to provide exceptional customer service to consumers, responding to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling to new products or services may be encouraged.

• Responsibilities
• Be the Point of Contact; answer inbound calls to provide exceptional customer service
• Respond to product/service inquiries, process payments, or maintain accounts
• Potentially up-sell customers to new products or services

• Qualifications
• High school diploma or GED
• Ability to perform well under a high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills
• Basic PC keyboarding; basic Microsoft Office (Outlook, Word, Excel) experience
• Prior customer service experience preferred

Associate III, Customer Support (Taguig, NCR) – Ingram Micro

Posted today

Location: Taguig, National Capital Region

Job Description:

Ingram Micro focuses on Technology Solutions, Cloud, and Lifecycle Solutions. It is a large technology distributor with extensive global reach.

• Position Summary
• Takes initial customer calls and answers general questions about products and services
• Refers callers to appropriate resources (inbound sales, billing, technical support, etc.) and follows up on inquiries
• May determine caller eligibility for technical support and transfer calls accordingly
• Data entry, use of internal databases, and non-technical documentation
• Documents customer concerns and forwards trends to appropriate departments

• What you bring to the role
• Senior-level contributor, works under limited supervision
• Ability to train and assist lower-level employees; may lead or mentor
• Works on moderately difficult assignments with judgment and independent work
• College degree and minimum 3 years in the functional area
• Not a complete listing of duties; may not perform all duties

Associate II, Customer Support (Taguig, NCR) – Ingram Micro

Posted today

Location: Taguig, National Capital Region

Job Description:

Similar description to Associate III with emphasis on handling customer calls, routing to appropriate resources, and following up on inquiries; data entry and documentation; potential for supervisory elements.

• Qualifications
• College degree and 3 years of general experience or 2 years of functional experience
• Ability to work under moderate supervision; semi-routine tasks with occasional deviations
• Not a complete listing of duties

Customer Support Representative (CSR) – PANDR

Location: Legazpi City, Albay

Posted 25 days ago

Job Description:

• Permanent, full-time role
• Provide first-line support to international clients via email, phone, and live chat
• Handle inquiries with professionalism, empathy, and accuracy

• Requirements
• Excellent English communication skills (written and verbal)
• Experience in BPO or customer support preferred
• Strong problem-solving skills with a customer-first mindset
• Ability to work AU or US shifts from Legazpi office
• Tech-savvy; proficient with CRM tools and live chat
• Able to multitask and stay calm under pressure

• Benefits
• Competitive salary and benefits
• Career growth and development opportunities
• Supportive team culture; training provided
• Office-based role; safe and collaborative environment
• Great Place To Work certification

Customer Support and Reservations Associate – Satellite Office Solutions Pty Ltd

Location: Makati, NCR

Posted today

Job Description:

Role focuses on guest support in a hospitality context, including bookings, guest communications, troubleshooting, and coordination with housekeeping and tradespeople.

• Responsibilities
• Manage guest bookings and reservations
• Assist guests with their stay and organize escapes
• Respond to customer contact lines and troubleshoot
• Coordinate with internal teams and third parties; manage complaints

• Qualifications
• Minimum 5+ years of customer service experience
• Strong interpersonal and problem-solving skills
• Ability to work under pressure; customer-focused
• Willingness to work at night shifts; remote work possible

SetSchedule – Customer Success Consultant (Makati, NCR) – SetSchedule

Postings show varied roles; including remote-based opportunity with location in Makati City listed

Job Description excerpt:

Responsible for managing User Experience Team and ensuring customer happiness with SetSchedule products and services, including supervising UET, resolving customer complaints, and maintaining strong client relationships.

• Responsibilities
• Supervise User Experience Team; ensure quality and deadlines
• Resolve customer complaints with product/service information
• Provide superior user experience; mentor junior staff
• Coordinate schedules and duties; may lead a team

• Requirements
• At least 5 years in tech support leadership or equivalent
• Excellent verbal and written communication; conflict resolution
• Proficient in MS Office and collaboration tools
• Strong organizational and multitasking abilities
• Work from home options; night shift possible; ability to work remotely

Note: These entries reflect multiple roles described in the original listing; no additional facts or changes have been introduced.

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