Technical Training Specialist

1 week ago

Mandaluyong, Philippines FiberHome Phils., Inc. Full time

Bachelor’s degree in Electronics, IT, Telecommunications, or a related technical field. TESDA NC II/III certification or equivalent field experience may also be considered. At least 2–3 years of experience as a fiber technician, telco quality assurance officer, or field officer, with strong knowledge in installation, repair, and troubleshooting. Knowledgeable in telco fieldwork operations, including ticketing and work order management systems. Strong communication skills, with the ability to brief QA Managers/Supervisors and clearly document assessment results. Willing to travel nationwide and perform field-based assignments. Possession of a professional driver’s license is an advantage for field mobility. 1. Certification Program Policy and Evaluation Assist the Training Director/Manager in developing and implementing policies and guidelines for the certification program for technicians. Collaborate with Subject Matter Experts (SME) and Instructional Designers to create written examinations, evaluation checklists, and rating forms for practical assessments. Observe and evaluate QA (Quality Assurance) Managers/Supervisors during assessments to ensure fair, consistent, and objective scoring. Assess the effectiveness of both written and practical exams to ensure alignment with program goals. Maintain complete and accurate records of exam results, assessment reports, and related documentation in coordination with the Training Department. 2. Standards Compliance Ensure certification policies and guidelines are applied consistently by all QA managers/supervisors. Monitor the performance and progress of QA Managers/Supervisors during certification activities, including setting assessment deadlines or quotas, providing reminders for delays, and reporting performance updates to management. Verify that all assessments adhere to FiberHome technical standards, safety procedures, and KPI expectations. Participate in calibration and validation sessions to maintain fairness and uniformity in assessments. 3. Continuous Improvement Provide feedback to the Training Department regarding common skill gaps and improvement areas observed during assessments. Recommend enhancements to exam content, evaluation tools, and assessment methodologies. Support the design and facilitation of refresher training programs for technicians. Contribute to the development and updating of training and certification materials. The position will help institutionalize certification policies, maintain uniform evaluation practices across QA Managers/Supervisors, and provide data-driven insights on technician competency and training needs. Having a dedicated specialist will improve efficiency, quality assurance, and compliance within our technician manpower. #J-18808-Ljbffr

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