Customer Support Specialist I

3 weeks ago

Metro Manila Philippines PartnerHero Full time

Overview Customer Support Specialist I (Returns Solutions Provider) – Hybrid in Metro Manila. Type of Support: Omnichannel (Mix of Voice and Non Voice). Contract Duration: Seasonal (5 Months). Training Schedule: To be Determined. Work Schedule: To be Determined. Expected Start Date: October 16, 2025. PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions, combining outsourcing capabilities with customer experience expertise. We are introducing Augmented AI, a blend of Agentic AI and human capability to deliver 24/7 omnichannel support in any language. This is a collaborative environment aimed at scaling customer experience with technology and talent. As a Most Loved Workplace, our culture emphasizes authentic collaboration, growth, and commitment to delivering exceptional service. The Role PartnerHero is seeking talented individuals to join our Customer Support Teams. We look for candidates who care about the details, are eager to learn, and can solve support cases with basic troubleshooting, knowledge sharing, and empathy. The role requires discipline to work autonomously and a drive to learn. Opportunities span industries including Edtech, eCommerce, Fintech, Health, Wellness, and more. We aim to align your unique skills, experience, and interests with our company and partners. #J-18808-Ljbffr

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