Account Lead | Full-Time, Remote

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. Department: Magic EALocation: PhilippinesCompensation: ₱38,000 - ₱42,000 / month Description Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. Background Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones. Check out Magic's Business Profile Know more about our Team via Magic's Careers Page As a New Gen Account Lead , you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success, where you'll: Lead direct video interactions with international clients Coach and develop a high-performing team of virtual assistants Shape the future of our proprietary software through hands-on testing Build lasting partnerships with clients across global markets Create pathways for assistant growth and development The impact you’ll make: Client Success Management Lead engaging video calls with international clients to understand their evolving needs Monitor client satisfaction and proactively address concerns before they escalate Coordinate solutions when clients face challenges with their virtual assistants Identify opportunities for clients to expand their VA services and grow their business Ensure smooth onboarding experiences that set clients up for long-term success Build strong client relationships focused on mutual growth and satisfaction Virtual Assistant Success Development Coach and mentor a team of 15-20 virtual assistants to achieve exceptional performance Coordinate professional development plans that advance VA careers while meeting client needs Provide feedback and training to help VAs exceed client expectations Monitor VA satisfaction and address concerns about workload, client relationships, or career growth Facilitate skill development opportunities that benefit both VAs and their clients Track VA performance metrics and celebrate achievements Success Coordination & Problem Resolution Bridging communication gaps when clients and VAs face misunderstandings Coordinating replacement processes when client-VA matches need adjustment Facilitating win-win solutions when conflicts arise between clients and virtual assistants Translating client business needs into actionable development plans for VAs Coordinating cross-training opportunities that benefit multiple clients and assistants Ensuring both clients and VAs feel heard, valued, and successful in their partnerships What Makes You a Perfect Fit: Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred) Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals Excellent English Communication - Professional-level written and verbal English for executive interactions Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success Your superpowers are... Win-Win Thinker - You always look for solutions that benefit everyone involved Success Coordinator - You excel at organizing people and processes for optimal outcomes Natural Facilitator - You help different stakeholders understand and support each other Growth Catalyst - You see opportunities for both clients and VAs to expand and improve Proactive Communicator - You anticipate needs and address issues before they become problems Empathetic Leader - You understand and care about success from multiple perspectives What We Offer: Fixed monthly salary + allowances HMO coverage Paid Time Off 13th month pay Government benefits (SSS, PhilHealth, PAG-IBIG) 9 PM - 6 AM shift (subject to change) 2-week comprehensive training provided Desktop provided Internal Growth Opportunities at Magic: As a startup focused on growth, we encourage internal mobility and skill development. Successful Account Leads often have opportunities to explore roles in: Team Management Operations Client Success Training & Development Project Management Application Process: Complete pre-qualifying questions Interview with Recruiting Team Final interview with Operations Team Receive job offer Begin training program Magic is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr