Account Lead | Full-Time, Remote

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Department: Magic EA
Location: Philippines
Compensation: ₱38,000 - ₱42,000 / month

Description

Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.

Background

Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.

• Check out Magic's Business Profile
• Know more about our Team via Magic's Careers Page

As a New Gen Account Lead , you'll be at the forefront of revolutionizing virtual assistance services. This role puts you in the driver's seat of client and team success, where you'll:

• Lead direct video interactions with international clients
• Coach and develop a high-performing team of virtual assistants
• Shape the future of our proprietary software through hands-on testing
• Build lasting partnerships with clients across global markets
• Create pathways for assistant growth and development

The impact you’ll make:

Client Success Management

• Lead engaging video calls with international clients to understand their evolving needs
• Monitor client satisfaction and proactively address concerns before they escalate
• Coordinate solutions when clients face challenges with their virtual assistants
• Identify opportunities for clients to expand their VA services and grow their business
• Ensure smooth onboarding experiences that set clients up for long-term success
• Build strong client relationships focused on mutual growth and satisfaction

Virtual Assistant Success Development

• Coach and mentor a team of 15-20 virtual assistants to achieve exceptional performance
• Coordinate professional development plans that advance VA careers while meeting client needs
• Provide feedback and training to help VAs exceed client expectations
• Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
• Facilitate skill development opportunities that benefit both VAs and their clients
• Track VA performance metrics and celebrate achievements

Success Coordination & Problem Resolution

• Bridging communication gaps when clients and VAs face misunderstandings
• Coordinating replacement processes when client-VA matches need adjustment
• Facilitating win-win solutions when conflicts arise between clients and virtual assistants
• Translating client business needs into actionable development plans for VAs
• Coordinating cross-training opportunities that benefit multiple clients and assistants
• Ensuring both clients and VAs feel heard, valued, and successful in their partnerships

What Makes You a Perfect Fit:

• Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
• Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
• Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
• Excellent English Communication - Professional-level written and verbal English for executive interactions
• Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success

Your superpowers are...

• Win-Win Thinker - You always look for solutions that benefit everyone involved
• Success Coordinator - You excel at organizing people and processes for optimal outcomes
• Natural Facilitator - You help different stakeholders understand and support each other
• Growth Catalyst - You see opportunities for both clients and VAs to expand and improve
• Proactive Communicator - You anticipate needs and address issues before they become problems
• Empathetic Leader - You understand and care about success from multiple perspectives

What We Offer:

• Fixed monthly salary + allowances
• HMO coverage
• Paid Time Off
• 13th month pay
• Government benefits (SSS, PhilHealth, PAG-IBIG)
• 9 PM - 6 AM shift (subject to change)
• 2-week comprehensive training provided
• Desktop provided

Internal Growth Opportunities at Magic:

• As a startup focused on growth, we encourage internal mobility and skill development.
• Successful Account Leads often have opportunities to explore roles in:
  • Team Management
  • Operations
  • Client Success
  • Training & Development
  • Project Management

Application Process:

• Complete pre-qualifying questions
• Interview with Recruiting Team
• Final interview with Operations Team
• Receive job offer
• Begin training program

Magic is an equal opportunities employer and welcomes applications from diverse candidates.