Customer Relations Officer

Customer Support Representative - Mazda Pulilan

Posted today

Job Description

Remote Employee BPO has an outstanding opportunity for you

Role: Customer Support Representative

Compensation: Competitive Basic Salary

Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule: 5-day work week, Saturday - Wednesday, 8:00 PM to 5:00 AM Philippine time

Work setup: Work-from-Office (San Fernando, Pampanga)

Job Duties and Responsibilities:

• Handle customer inquiries by providing solutions within a time limit to ensure customer satisfaction (pre-sale, billing, shipping, order processing and product technical inquiries).
• Process return authorizations, orders, and requests.
• Identify customer needs to recommend the appropriate product or service.
• Follow up on sales lead, create quotes, and complete final sales.
• Learn software systems used by the company (Salesforce, NetSuite).
• Collaborate with team members to resolve customer inquiries.
• Provide feedback to management to improve sales, marketing, and business processes.

Qualifications:

• A college diploma or certification in a related program is an asset.
• 2+ years experience in a fast-paced customer service setting handling emails.
• Experience using Microsoft Office.
• Strong communication and interpersonal skills; empathetic approach to customer needs.
• Excellent organization and time management; motivated self-starter within a team; detail-oriented problem solver.
• Ability to work in a fast-paced, ever-changing environment.

You Will Stand Out If:

• Experience with NetSuite, Salesforce, or Seller Central.
• Experience in an e-commerce environment.
• Good understanding of consumer electronics.

Location: San Fernando, Pampanga

Note: This posting includes multiple roles and locations; see below for additional positions.

Customer Support Representative

Posted today

Job Description

The Customer Support Representative will serve as the bridge between clients, warehouse, showroom, and logistics teams, providing exceptional customer service while scheduling technicians for installations, dispatching items, deliveries, and coordinating backjobs.

Responsibilities:

• Handle inquiries via in-store, phone, and email support.
• Schedule technicians for installations and repairs; track dispatching and deliveries.
• Collaborate with logistics and warehouse to resolve scheduling conflicts.
• Manage customer records and service schedules.
• Handle complaints professionally and provide timely resolutions.
• Maintain product and service information for customers; support showroom/warehouse operations as needed.

Qualifications:

• Strong coordination and organizational skills; experience in logistics or scheduling is an advantage.
• Excellent communication and problem-solving skills; detail-oriented and proactive.
• Willing to work onsite (Warehouse/Showroom).

Job Types: Full-time, Permanent

• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Location: San Rafael 3008 P03 (Required)

Customer Relations Officer

Posted today

Job Description

• Meets and greets customers for maintenance service, repair, or accident repair work.
• Endorses customers to assigned or preferred Sales Consultant or Service Advisor.
• Schedule towing service and assist with outside service requests.
• Receive and screen service reception calls; coordinate with Service Advisor on schedules.
• Log reservations in ERIC System; maintain supplies for daily operations.
• Provide feedback to management to improve service reception image.
• Provide service reminders via letters, SMS, or calls; relay information between customers and Service Advisor.
• Record customer concerns and follow up on status; update customers on vehicle status.
• Coordinate with department heads to improve service; ensure parking availability and on-site operations.

Location: Quezon City (Preferred); On-site parking available; Opportunities for promotion.

Note: Multiple CRO postings with varying locations and requirements included in the original description.

Customer Service Associate / General CSR Roles

Locations vary (Bulacan, Bulacan; Balagtas, Bulacan; Bulacan-based roles).

Typical responsibilities include:

• Responding to customer inquiries via phone, email, or chat; processing orders and returns; updating records.
• Coordinating with operations to schedule installations, deliveries, or services; ensuring accurate documentation.
• Maintaining CRM records; providing product information; escalating complex issues.

Minimum qualifications commonly include:

• Bachelor’s degree or equivalent preferred for some roles; 2+ years in customer service or logistics-related fields.
• Strong communication and problem-solving skills; ability to work onsite in some locations.

Note: Some postings reference salaries ranging widely; verify location and compensation in the original posting.

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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