Customer Care and Fulfillment Manager

2 days ago


Metro Manila Philippines Michael Page Full time
  • Lead premium customer experiences for a top-tier home appliance brand.
  • Own fulfillment and impact service quality and customer satisfaction directly.

About Our Client

The hiring company is a well-established large organization within the appliances industry. This role offers the opportunity to elevate service quality, streamline fulfillment, and make a lasting impact on client satisfaction.

Job Description

  • Lead and manage customer service and fulfillment teams to ensure a high standard of service delivery.
  • Design and implement strategies to improve customer experience across all touchpoints.
  • Oversee fulfillment processes to ensure timely and accurate delivery of products.
  • Develop and monitor key performance indicators to track operational success.
  • Collaborate with cross-functional teams to enhance customer satisfaction and resolve issues efficiently.
  • Manage budgets and resources to optimize operational performance.
  • Ensure compliance with company policies and regulatory requirements.
  • Report on customer service and fulfillment metrics to senior management.

The Successful Applicant

  • A strong background in customer service and fulfillment operations.
  • A proven ability to lead teams and drive performance improvements.
  • Excellent problem-solving and decision-making skills.
  • A strategic mindset with attention to detail and a focus on customer satisfaction.
  • Familiarity with fulfillment processes, KPIs, and operational metrics.
  • Proficiency in relevant tools and technologies for managing customer and fulfillment systems.
  • Exceptional communication and collaboration skills.

What's on Offer

  • Competitive compensation and benefits package.
  • Permanent position with opportunities for career growth.
  • Engaging and supportive company culture.
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