Business Insights Manager

4 weeks ago

Quezon City, Philippines TaskUs Full time

Overview

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. TaskUs serves clients in social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture supports growth and internal mobility across locations, including the Philippines, India, and the United States.

What We Offer

We prioritize employee well-being with competitive industry salaries and comprehensive benefits packages. We maintain a People First culture with departments such as Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs.

Role Overview

Role: Business Insights Manager. You lead a team that helps internal and external stakeholders understand and monitor performance, investigate trends, identify anomalies, derive insights from data, and develop recommendations to optimize opportunities and drive the business forward.

Key Responsibilities
  • Provide business analytics and insights leadership and strategic direction to a group of Business Insights Analysts.
  • Deliver process-related insights and improvements by working across functional teams; define key operational metrics and dashboards to increase operational efficiency (e.g., reduce costs, reduce manual touch); distill complex data analyses into actionable information.
  • Partner with the data visualization team to stay current and leverage new data points and tools; drive awareness of data availability and share best practices.
Required Qualifications
  • 7+ years of experience in data science or business analytics, big data, machine learning; preferably with people leadership and development experience in the BPO or similar fast-paced industry.
  • 5 years of experience with data analysis tools (R or Python) and techniques (machine learning, statistical analysis, data mining) is an advantage.
  • Experience in innovations and project management.
  • Excellent analytical and quantitative skills with strong communication, presentation, and influencing abilities.
  • Ability to use data and metrics to test hypotheses, confirm assumptions, generate insights/recommendations, and measure success.
  • Ability to partner across internal business groups, executive stakeholders, and execution partners; strong relationship-building at all levels.
  • Demonstrated ability to extract business insights from large datasets to drive business change.
  • Self-starter with a passion for using data to influence business decisions and strategy investments.
  • Proven impact and influence skills to align disparate groups and defend recommendations.
  • Ability to navigate ambiguity and maintain judgment in a fast-paced environment.
  • Bachelor’s or higher degree in Computer Science, Business, Engineering, Economics, or a related field, or equivalent education/experience.
Education / Certifications
  • Bachelor’s or higher degree in Computer Science, Business, Engineering, Economics, or a related field, or equivalent education/experience.
Work Location / Schedule / Travel
  • Morning - Mid Shift
  • Onsite in Anonas, QC CHR
  • Able to start ASAP
Compliance & Diversity

How We Partner To Protect You: TaskUs will not solicit money from you or require payment during the application process. Communicate only with authorized TaskUs recruiters.

DEI: TaskUs believes innovation and high performance come from diverse backgrounds. We provide equal access to opportunities and support reasonable accommodations in the hiring process if needed.

We invite you to explore all TaskUs career opportunities and apply through the provided URL:

Req Id: R_2508_11396

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