ShopeePay - Quality Assurance (Fraud and AML Operations)

ShopeePay - Quality Assurance (Fraud and AML Operations)

Monee Manila, National Capital Region, Philippines

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ShopeePay - Quality Assurance (Fraud and AML Operations)

Monee Manila, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

Join to apply for the ShopeePay - Quality Assurance (Fraud and AML Operations) role at Monee

About The Team

We are looking for a highly skilled and detail-oriented Senior Quality Assurance Analyst to join the ShopeePay Operations team. This role is primarily focused on ensuring that Fraud Prevention and Anti-Money Laundering (AML) processes are being executed efficiently, consistently, and in full compliance with relevant regulations. As a QA Senior Analyst, your key responsibility will be to assess, validate, and enhance the performance of the Fraud and AML Operations teams, ensuring they meet operational standards, regulatory requirements, and industry best practices. You will play a crucial role in optimizing processes to mitigate risk and strengthen the overall integrity of our e-wallet services.

Job Description

• Fraud & AML Operations Process Monitoring: Regularly review and assess the Fraud and AML operations processes to ensure they are functioning correctly and identifying potential fraudulent or illegal activities.
• Audit and Compliance: Conduct audits on fraud and AML cases to verify that they are being handled in accordance with internal policies, legal regulations, and industry standards.
• Reporting & Documentation: Prepare detailed reports on process assessments, audits, and findings, including recommending improvements for better fraud detection and AML performance.
• Collaboration with Fraud/AML Units: Work closely with the Fraud and AML teams to understand the effectiveness of their processes, identify any gaps, and suggest process improvements.
• Performance Evaluation: Evaluate the efficiency and accuracy of fraud detection and AML systems by performing test cases and simulations of fraud or suspicious activities.
• Regulatory Knowledge: Stay up-to-date with industry regulations, laws, and best practices related to fraud detection, AML, and e-wallet security protocols with the guidance of the internal Compliance unit.
• Training & Support: Provide support and training to Fraud and AML teams on best practices for fraud detection, compliance, and internal controls.
• Risk Assessment: Identify and assess risks associated with e-wallet transactions, ensuring potential vulnerabilities are proactively managed.
• Process Improvement: Suggest and help implement process improvements, ensuring that systems are adaptive and scalable to evolving threats and regulatory changes.
• Continuous Improvement: Engage in continuous monitoring of fraud and AML workflows to ensure that quality standards and efficiency goals are met.

Requirements

Experience:

• Minimum of 2-4 years of experience in Quality Assurance or Compliance within the e-wallet, fintech, or banking industry.
• Strong understanding of Fraud Prevention and Anti-Money Laundering (AML) processes and regulations.

Skills:

• Knowledge of fraud detection systems, AML monitoring, and regulatory compliance tools.
• Strong attention to detail and ability to analyze complex datasets.
• Proficiency in risk management, quality control processes, and auditing techniques.
• Ability to work with cross-functional teams, especially in fraud/AML departments.
• Strong problem-solving skills and an analytical mindset to spot potential issues in fraud/AML processes.
• Excellent written and verbal communication skills, with the ability to articulate complex findings in a clear and concise manner.
• Familiarity with fraud detection software, AML transaction monitoring tools, and quality management systems (QMS).
• Understanding of international and local AML laws, KYC regulations, and e-wallet-specific compliance requirements.

Certifications (Preferred But Not Required)

• Certified Anti-Money Laundering Specialist (CAMS) or equivalent certification.
• ISO 9001 or other quality management system certifications (desirable).

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Quality Assurance

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