Quality Assurance Analyst

19 hours ago

Manila, Philippines Monee Full time
Quality Assurance Analyst (Transaction Monitoring) - Operations Support, SeaBank Experienced (Individual Contributor)

Department Operations

Monee is a part of Sea Group, a leading global consumer internet company. Monee’s mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:
  • Conduct regular and detailed quality assurance reviews of transaction monitoring alerts and investigations to ensure strict adherence to internal policies, procedures, and regulatory requirements, identifying non-compliance or areas for improvement.
  • Provide structured coaching and constructive feedback to the Transaction Monitoring team to enhance the accuracy, timeliness, and overall quality of alert disposition and case escalation.
  • Identify operational and procedural gaps in transaction monitoring workflows, perform root cause analysis, and recommend process enhancements to support compliance effectiveness and risk mitigation.
  • Compile and deliver comprehensive QA reports and dashboards, including key metrics, quality trends, and actionable insights, to senior management and key stakeholders.
  • Design, implement, and facilitate training programs tailored to Transaction Monitoring processes and typologies, ensuring team members are equipped with current AML knowledge, red flag indicators, and QA expectations.
Requirements:
  • Bachelor’s degree in Business Administration, Banking, Finance, or a related discipline.
  • Minimum of 3 years of experience in AML, with a focus on Transaction Monitoring or Quality Assurance in financial crime operations.
  • Preferably with experience conducting QA reviews, audits, or assessments specific to financial institutions or AML programs.
  • Strong knowledge of AML laws and regulatory frameworks, especially those related to suspicious transaction monitoring and reporting.
  • Excellent command of English with strong written and verbal communication skills for delivering clear and actionable feedback.
  • High attention to detail and robust analytical and problem-solving skills.
  • Proven ability to manage multiple priorities and meet tight deadlines without compromising quality.
  • Strong team player with the ability to work independently and collaboratively across departments.
  • Willingness to work on-site in Ortigas, Mandaluyong City.
#J-18808-Ljbffr

  • Quality Assurance Analyst

    6 days ago

    Manila, National Capital Region, Philippines Kajabi Full time $70,000 - $120,000 per year

    About UsFounded in 2010, and Headquartered in Newport Beach, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses,...

  • Quality Assurance Analyst

    19 hours ago

    , Metro Manila, Philippines Kajabi Full time

    Join to apply for the Quality Assurance Analyst role at Kajabi Join to apply for the Quality Assurance Analyst role at Kajabi Get AI-powered advice on this job and more exclusive features. About UsFounded in 2010 in Irvine, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into...

  • Quality Assurance Analyst

    7 days ago

    Manila, National Capital Region, Philippines Five9 Full time

    OverviewJoin to apply for the Quality Assurance Analyst role at Five9Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...

  • Quality Assurance Expert

    6 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱600,000 - ₱800,000

    Job Title: Quality Assurance AnalystWe are seeking a highly skilled Quality Assurance Analyst to collaborate with our cross-functional team and support the development of high-quality software.

  • Quality Assurance Test Analyst

    14 hours ago

    Manila, Philippines Tyler Technologies Full time

    Overview Join to apply for the Quality Assurance Test Analyst role at Tyler Technologies . We are seeking a detail-oriented and collaborative Quality Assurance Test Analyst to join our dynamic team. In this role, you will play a critical part in ensuring the delivery of high-quality software by validating functionality, usability, and performance through...

  • Quality Assurance Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeAnalytical Full time ₱3,000,000 - ₱4,500,000

    Job Title: QA and KM AnalystAs a Quality Assurance and Knowledge Management Analyst, you will play a pivotal role in ensuring the quality of our products and services. Your expertise in fraud/AML quality assurance will be instrumental in driving business growth.We are seeking a highly motivated and detail-oriented individual to join our team as a Quality...

  • Quality Assurance Analyst

    13 hours ago

    , Metro Manila, Philippines Five9 Full time

    Overview Join to apply for the Quality Assurance Analyst role at Five9 Five9 is a leading provider of cloud contact center software, delivering cloud-based innovation to customers worldwide. Living our values everyday results in a team-first culture that enables us to innovate, grow, and thrive together. We celebrate diversity and foster an inclusive...

  • Quality Assurance Analyst, Senior

    18 hours ago

    Manila, Philippines Infor Full time

    Overview Infor Manila, National Capital Region, Philippines Join to apply for the Quality Assurance Analyst, Senior role at Infor . This position requires relevant experience in testing methodologies, automation strategies, and quality assurance best practices. The Senior QA Analyst collaborates with cross-functional teams to identify defects, enhance...

  • Quality Assurance Analyst, Municipal

    19 hours ago

    Manila, Philippines Tyler Technologies Full time

    Quality Assurance Analyst, Municipal & Schools Join to apply for the Quality Assurance Analyst, Municipal & Schools role at Tyler Technologies Quality Assurance Analyst, Municipal & Schools Join to apply for the Quality Assurance Analyst, Municipal & Schools role at Tyler Technologies Get AI-powered advice on this job and more exclusive features. Test...

  • Senior Quality Assurance Professional

    7 days ago

    Manila, National Capital Region, Philippines beBeeQuality Full time ₱5,000,000 - ₱8,000,000

    Job SummaryWe are seeking a seasoned Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of customer service operations.This is an excellent opportunity for individuals who possess a strong passion for delivering high-quality results and are committed to driving excellence in every...