Operations Process Improvement Lead

Operations Process Improvement Lead - ShopeePay

Monee Manila, National Capital Region, Philippines

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Operations Process Improvement Lead - ShopeePay

Monee Manila, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

Join to apply for the Operations Process Improvement Lead - ShopeePay role at Monee

• Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement within Operations team: Know Your Customer/Merchants/Partners, FinOps, Fraud/AML, Customer Service, Quality Assurance.
• Conduct root cause analyses and develop actionable recommendations for process optimization.
• Benchmark performance metrics against industry standards to assess operational effectiveness.
  

Job Description
Process Analysis and Evaluation

• Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement within Operations team: Know Your Customer/Merchants/Partners, FinOps, Fraud/AML, Customer Service, Quality Assurance.
• Conduct root cause analyses and develop actionable recommendations for process optimization.
• Benchmark performance metrics against industry standards to assess operational effectiveness.
  

Process Redesign and Improvement

• Develop, implement, and monitor process improvement initiatives to enhance efficiency, accuracy, and scalability.
• Work closely with Operations, Product and Risk and Compliances teams to design workflows that align with business objectives.
• Utilize Lean, Six Sigma, or other continuous improvement methodologies to ensure sustainable results.
  

Stakeholder Collaboration

• Engage with cross-functional teams to gather insights and ensure alignment on process improvement goals.
• Act as a liaison between Operations, Product and Risk and Compliances to address process pain points.
• Facilitate workshops, brainstorming sessions, and training to foster a culture of continuous improvement.
  

Data-Driven Decision Making

• Leverage data analytics to track performance and monitor the impact of implemented changes.
• Develop dashboards and reports to communicate findings and improvement progress to stakeholders and leadership.
• Identify trends and emerging risks, providing proactive solutions to mitigate operational challenges.
  

Compliance and Risk Management

• Ensure processes adhere to regulatory requirements and industry standards in the FinTech space.
• Partner with risk and compliance teams to identify and mitigate potential risks during process redesign.
  

Requirements

• Bachelor's degree in Business, Operations Management, or a related field; advanced degree preferred.
• 3-5 years of experience in process improvement, operations management, or a similar role, preferably within the FinTech, banking, or technology sectors.
• Minimum of 5 Years Leadership experience is required
• Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
• Proficient in process mapping tools (e.g., Visio, Lucidchart) and data analytics tools (e.g., Tableau, Power BI, Excel).
• Familiarity with regulatory and compliance requirements in the FinTech or financial services industry.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Ability to work in a fast-paced, high-growth environment with competing priorities.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing

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