Operations Process Improvement Lead

18 hours ago

Manila, Philippines Monee Full time
Operations Process Improvement Lead - ShopeePay

Monee Manila, National Capital Region, Philippines

Join or sign in to find your next job

Join to apply for the Operations Process Improvement Lead - ShopeePay role at Monee

Operations Process Improvement Lead - ShopeePay

Monee Manila, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

Join to apply for the Operations Process Improvement Lead - ShopeePay role at Monee

  • Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement within Operations team: Know Your Customer/Merchants/Partners, FinOps, Fraud/AML, Customer Service, Quality Assurance.
  • Conduct root cause analyses and develop actionable recommendations for process optimization.
  • Benchmark performance metrics against industry standards to assess operational effectiveness.
Job Description
Process Analysis and Evaluation
  • Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement within Operations team: Know Your Customer/Merchants/Partners, FinOps, Fraud/AML, Customer Service, Quality Assurance.
  • Conduct root cause analyses and develop actionable recommendations for process optimization.
  • Benchmark performance metrics against industry standards to assess operational effectiveness.
Process Redesign and Improvement
  • Develop, implement, and monitor process improvement initiatives to enhance efficiency, accuracy, and scalability.
  • Work closely with Operations, Product and Risk and Compliances teams to design workflows that align with business objectives.
  • Utilize Lean, Six Sigma, or other continuous improvement methodologies to ensure sustainable results.
Stakeholder Collaboration
  • Engage with cross-functional teams to gather insights and ensure alignment on process improvement goals.
  • Act as a liaison between Operations, Product and Risk and Compliances to address process pain points.
  • Facilitate workshops, brainstorming sessions, and training to foster a culture of continuous improvement.
Data-Driven Decision Making
  • Leverage data analytics to track performance and monitor the impact of implemented changes.
  • Develop dashboards and reports to communicate findings and improvement progress to stakeholders and leadership.
  • Identify trends and emerging risks, providing proactive solutions to mitigate operational challenges.
Compliance and Risk Management
  • Ensure processes adhere to regulatory requirements and industry standards in the FinTech space.
  • Partner with risk and compliance teams to identify and mitigate potential risks during process redesign.
Requirements
  • Bachelor's degree in Business, Operations Management, or a related field; advanced degree preferred.
  • 3-5 years of experience in process improvement, operations management, or a similar role, preferably within the FinTech, banking, or technology sectors.
  • Minimum of 5 Years Leadership experience is required
  • Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
  • Proficient in process mapping tools (e.g., Visio, Lucidchart) and data analytics tools (e.g., Tableau, Power BI, Excel).
  • Familiarity with regulatory and compliance requirements in the FinTech or financial services industry.
  • Excellent analytical, problem-solving, and organizational skills.
  • Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
  • Ability to work in a fast-paced, high-growth environment with competing priorities.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing

Referrals increase your chances of interviewing at Monee by 2x

Sign in to set job alerts for “Operations Lead” roles. Operations Manager - Remote based in Philippines

Manila, National Capital Region, Philippines 3 weeks ago

Senior Operations Lead - Customer Service

Makati, National Capital Region, Philippines 2 days ago

Market Quality Operation Lead - Philippines

Pasig, National Capital Region, Philippines 2 months ago

Taguig, National Capital Region, Philippines 3 weeks ago

Hub Lead - Operations, SPX Express (Molino, Cavite)

Manila, National Capital Region, Philippines 1 day ago

Manila, National Capital Region, Philippines 4 days ago

Supply Operations Planning Lead - SPX Express

Manila, National Capital Region, Philippines 1 week ago

Area Manager - Hub Operations, SPX Express (NCR)

Manila, National Capital Region, Philippines 1 week ago

Hub Lead - Operations, SPX Express (Pandacan, Manila)

Manila, National Capital Region, Philippines 2 weeks ago

Hub Lead - Operations, SPX Express (Tagum 2.0 Davao Del Norte)

Manila, National Capital Region, Philippines 2 weeks ago

Area Manager - Hub Operations, SPX Express (GENSAN)

Manila, National Capital Region, Philippines 4 days ago

Manila, National Capital Region, Philippines 5 days ago

Manila, National Capital Region, Philippines 2 months ago

Operations Support Lead - Operations, SeaBank

Manila, National Capital Region, Philippines 2 weeks ago

Quezon City, National Capital Region, Philippines 1 month ago

Mandaluyong, National Capital Region, Philippines 3 weeks ago

Hub Lead - Operations, SPX Express (Maragusan, Compostela Valley)

Manila, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 1 month ago

Operations Manager - Inbound and Returns

Manila, National Capital Region, Philippines 4 days ago

Manila, National Capital Region, Philippines 1 week ago

Operations Group Manager-Food and Beverage Retail

Taguig, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 3 weeks ago

Assistant Vice President - Payment Operations Deputy Lead , Philippines (Hybrid)

Taguig, National Capital Region, Philippines 2 days ago

Manila, National Capital Region, Philippines 4 weeks ago

Hub Lead - Operations, SPX Express (Apalit, Pampanga)

Manila, National Capital Region, Philippines 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Process Improvement Lead

    5 days ago

    Manila, National Capital Region, Philippines beBeeImprovement Full time ₱1,080,000 - ₱1,535,000

    Job Title: Process Improvement LeadWe are seeking an experienced Process Improvement Lead to join our team. This is a key role that will be responsible for leading global, cross-functional process improvement initiatives.Main Responsibilities:Develop and maintain performance reports to drive continuous improvement and operational excellence.Implement and...

  • Process Improvement Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱800,000 - ₱1,200,000 per year

    Process Improvement Lead Ready Shape the Future of Converge as We Evolve from Telco to TechcoConverge is evolving from a telco into a technology company, driving digital innovation across the Philippines. We're not just looking for aPROCESS IMPROVEMENT LEAD—we're hunting for a leader to drive high-performance teams. Join Converge's Information Technology...

  • Process Improvement Leader

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeExcellence Full time $90,000 - $120,000

    Service Excellence ManagerSutherland is seeking a dynamic and goal-oriented professional to join our team. We are a group of driven and hard-working individuals who share a passion for delivering exceptional results.The ideal candidate will have a proven track record of leading and executing process improvement initiatives, with expertise in Lean Six Sigma...

  • Process Improvement Specialist

    11 hours ago

    Manila, Philippines White & Case LLP Full time

    Job Description - Process Improvement Specialist K4) Process Improvement SpecialistFirm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever...

  • Process Improvement Manager

    1 week ago

    Manila, National Capital Region, Philippines beBeeProcessImprovement Full time $35,000 - $70,000

    Process Optimization SpecialistElevate your career with a challenging role that requires strategic thinking, technical expertise, and excellent communication skills. As part of a leading organization, you will be responsible for driving process improvements, analyzing complex operations, and developing innovative solutions to enhance efficiency and...

  • Process Improvement Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeProcess Full time ₱800,000 - ₱1,200,000

    Job Opportunity: Process Management\Are you a strategic thinker with exceptional organizational skills? Do you excel at analyzing complex problems and developing innovative solutions? We are seeking an experienced Process Manager to join our team.\Responsibilities:\\Develop, implement, and maintain effective business processes that drive efficiency and...

  • Project Manager – Process Improvement

    2 weeks ago

    Manila, National Capital Region, Philippines Legal Management Group Full time $90,000 - $120,000 per year

    Location: Hybrid (Manila or Cebu)Employment Type: Full-TimeIndustry: Legal Services / Professional ServicesAbout UsWe are a California-based personal injury law firm with a global, fully remote workforce. Our mission is to deliver exceptional client experiences through operational excellence, data-driven decision-making, and continuous process improvement.We...

  • Process Improvement Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeBusiness Full time ₱4,500,000 - ₱6,000,000

    Process Improvement SpecialistWe are seeking a skilled professional to support business process improvement projects and change requests. The ideal candidate will analyze business needs, identify areas for enhancement, gather requirements through workshops and other activities, and develop documentation including use cases and process maps.This role is...

  • Career Developer

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeProcess Full time ₱1,500,000 - ₱2,000,000

    Job SummaryThe Global Learning Advisor role involves leveraging expertise in processes and services to drive standardization and simplification.Main Responsibilities:Developing and implementing standard operating procedures that promote process efficiency.Contribute to the development of training materials, ensuring compliance with regulatory...

  • Process Improvement Expert

    1 week ago

    Manila, National Capital Region, Philippines beBeeOptimization Full time $80,000 - $130,000

    ">Operational Excellence SpecialistAs an Operational Excellence Specialist, you will play a key role in driving business growth through process optimization and improvement. You will work closely with stakeholders to identify areas for enhancement, design and implement efficient processes, and measure their impact.Key Responsibilities:Develop and maintain...