Claims Specialist

4 weeks ago


Pasay, Philippines JW Summit Group Inc. Full time

Overview

  1. Supervise, train, and mentor a team of Returns & Claims Specialists.
  2. Oversee the entire returns process, from customer request to final resolution (refund, replacement, repair).
  3. Make sure that all filed claims were provided
  4. Handle complex customer claims (damaged, defective, incorrect, or lost items) and ensure fair, timely resolutions.
  5. Verify the condition and authenticity of returned items.
  6. Monitor Payments: Track and ensure that all approved claims are successfully paid out.
  7. Identify and implement improvements in returns/claims workflows for efficiency.
  8. Monitor key performance indicators (KPIs) and generate reports on returns and claims trends.
  9. Collaborate: Work closely with warehouse, technician & customer service.
  10. other task maybe assigned
Qualifications
  • Strong Leadership
  • Proven experience as Claims Supervisor or any similar role
  • Organizational Skills
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