Salesforce Support Specialist I

3 weeks ago

Iloilo City, Philippines RELX Full time

As a Sales force Support Specialist , you will enable the Elsevier H ealth b usiness u nit to continue to scale by acting as the initial line of support for all Health Salesforce us ers . You will be part of a global s ales o perations team that enables sales to conduct their responsibilities with enhanced support and streamlined processes . This role will involve supporting Salesforce users in the health business unit globally as they manage sales opportunities and conduct account management activities.

Key Responsibilities
  • Provide technical support and troubleshooting for Salesforce users by responding to support tickets with in established timeframes.
  • Perform the following administrative tasks in Salesforce or other CRM applications:
  • Lead maintenance including knowledge of assignment rules
  • Account and contact maintenance
  • Opportunity and quote creation and updates
  • Report creation and updates
  • Other routine tasks as necessary
  • Ability to complete mass data updates using Salesforce Data Loader
  • Coordinate the resolution of support tickets that require intervention from tier 2 support or the IT team
  • Assist in the testing of new Salesforce functionality
  • Identify process or training gaps to build a better experience for all users
Qualifications
  • Must possess at least a Bachelor\'s/College Degree, any field
  • 3 or more years of experience with Salesforce in a support role
  • Hands - on experience using Salesforce Sales Cloud and Salesforce CPQ
  • Hands-on experience managing Salesforce cases
  • Understanding sales processes and associated pricing
  • Experience with integrated contract lifecycle management (CLM) solutions such as Ironclad, Docusign, or Conga
  • Knowledge of other CRM applications such as Siebel
  • Familiarity with other sales tooling including, but not limited to, Gong, LinkedIn Sales Navigator, ZoomInfo, and others
  • Excellent command of the English language
Additional Requirements for Internal Candidates
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not have any Attendance and Punctuality issues in the past 12 month
  • Must have a Successful or above rating in the last Enabling Performance cycle

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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