Training Manager-Banking Domain

4 weeks ago

Taguig, Philippines Hi-Deas Expedient Solutions Limited Full time

Training Manager – Banking Domain (Insurance & Mortgage) Recruitment Process: Initial Interview, Final Interview, Required Leadership Assessments Hiring Requirements At least 2-3 years of BPO experience as an Assistant Training Manager or equivalent in Banking Domain (Insurance and Mortgage) Graduate with a bachelor’s degree Certifications in training and development are a plus Minimum Skill Requirements Strong verbal and written communication Coaching and mentoring Core Domain Knowledge Understanding of BFSI products and services Strong understanding of adult learning principles and various training methodologies Training Needs Analysis Expertise in identifying training needs through various methods Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and make data‑driven improvements Quality Assurance & Performance Management Understanding of how training impacts quality and performance metrics Ability to work with QA and operations teams to align training with business goals and compliance standards Additional Technical Skills Advanced Microsoft Office skills (Excel, PowerPoint) Organizational & Time Management Exceptional organizational skills, ability to plan, manage time, and multitask effectively in a fast‑paced environment Other Attributes Accountability and ownership Collaboration and teamwork Employment Details Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Human Resources Industries: IT Services and IT Consulting Location: Taguig, National Capital Region, Philippines #J-18808-Ljbffr

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