IT Helpdesk Manager

5 days ago

Cebu City, Philippines LGT BUSINESS CONSULTANCY SERVICES Full time

Key Responsibilities Lead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets. Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud . Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection . Supervise, train, and develop the IT support team to maintain consistent service standards. Manage IT assets, licenses, and endpoint systems across the organization. Implement and optimize automation workflows using tools like n8n or Power Automate . Develop and maintain IT documentation, knowledge bases, and standard operating procedures. Monitor and report Helpdesk KPIs, SLA performance, and user satisfaction. Serve as the escalation point for high-impact or unresolved issues. Collaborate with Infrastructure, Security, and Application teams to improve IT operations and reliability. Qualifications Bachelor’s Degree in Information Technology, Computer Science , or related field. 5+ years of experience in IT technical support, with at least 2 years in a managerial or supervisory role. Strong background in IT service management (ITSM) and user support operations. Hands-on experience with Okta, JumpCloud, Microsoft 365 Admin Center , and Business Central . Familiarity with Sophos Endpoint Protection and IT ticketing systems (e.g., Jira Service Management, ManageEngine, or Freshservice). Knowledge of ITIL best practices and service delivery frameworks. Excellent leadership, communication, and analytical skills. #J-18808-Ljbffr

  • IT Helpdesk Manager

    1 week ago

    Cebu City, Central Visayas, Philippines LGT BUSINESS CONSULTANCY SERVICES Full time ₱1,500,000 - ₱3,000,000 per year

    Key ResponsibilitiesLead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets.Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud.Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection.Supervise, train, and...

  • IT Helpdesk Manager

    1 week ago

    Cebu City, Central Visayas, Philippines LGT Business Consultancy Services Full time ₱130,000 - ₱140,000 per year

    Key ResponsibilitiesLead and manage day-to-day IT Helpdesk operations to ensure timely response and resolution of tickets.Oversee user account provisioning, access control, and onboarding through Okta and JumpCloud.Ensure integration and smooth operation of systems including Business Central, Office 365, and Sophos Endpoint Protection.Supervise, train, and...

  • Managers, Helpdesk

    2 weeks ago

    Quezon City, Philippines Athena Full time

    Athena, Quezon City, National Capital Region, Philippines Overview Join or sign in to apply for the Managers, Helpdesk role at Athena . Responsibilities Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback. Track key performance metrics such as First...

  • Helpdesk Specialist

    4 weeks ago

    Cebu City, Philippines Business Class Full time

    Overview Here, at Business-Class , we strive to become the number one choice for all premium-class travelers. A mission we won't be able to achieve without the right people working together hand-in-hand to accomplish the same purpose. We are dedicated to providing the best product, focusing on customer service and satisfaction to gain loyal repetitive...

  • Helpdesk Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Business Class Full time ₱400,000 - ₱600,000 per year

    Here, at Business-Class, we strive to become the number one choice for all premium-class travelers. A mission we won't be able to achieve without the right people working together hand-in-hand to accomplish the same purpose. We are dedicated to providing the best product, focusing on customer service and satisfaction to gain loyal repetitive clients eager to...

  • IT Helpdesk

    4 days ago

    Ormoc City, Eastern Visayas, Philippines iBlossom Manament Full time ₱40,000 - ₱60,000 per year

    We're Hiring – IT HelpdeskAre you passionate about technology and enjoy helping others solve technical problems? Join our growing team as an IT Helpdesk SpecialistAs part of our IT Support Team, you'll provide high-level technical assistance to our on-site employees. You'll troubleshoot complex issues, ensure minimal downtime, and maintain efficient IT...

  • IT Helpdesk

    1 week ago

    Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time ₱250,000 - ₱350,000 per year

    IT helpdesk involves being the primary contact for users experiencing technical issues, performing first-level troubleshooting for hardware and software problems, documenting issues and their resolutions, and escalating complex cases to higher support levels.Key ResponsibilitiesServe as the first point of contact for all IT-related inquiries (phone, email,...

  • POS Helpdesk Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱300,000 - ₱360,000 per year

    Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

  • Analyst, Helpdesk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Athena Full time ₱300,000 - ₱600,000 per year

    We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and...

  • Support and Helpdesk Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱30,000 - ₱35,000 per year

    Job Description:Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support deliveryRegularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.Guide helpdesk team on issue resolution and proper ticket documentation practices.Track aging tickets and...