Senior Operations Manager

About TaskUs TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Summary As a Senior Operations Manager, you will own a wide spectrum of responsibilities; thus, you must be able to multitask with ease and proficiency. You will own the development of company systems for customer interaction and control the implementation process. You will manage and improve campaign performance through performance monitoring, problem resolution, system audits, and quality assurance measures. You will ensure that staff performance reviews are consistently conducted, assess teammates' needs, articulate cost/benefit analysis, and other operational strategy assessments. Responsibilities Own the operation process, embracing design, planning, control, performance improvement, and strategy. Develop and implement best‑in‑class methods and procedures for customer service. Lead the team of employees, providing training and ensuring smooth operations. Implement procedures, provide information to senior leaders, and generate ideas to increase productivity. Oversee teammates, team leaders, and the operations management team, fostering positive morale. Suggest system and process improvements using knowledge of daily ground operations. Maintain open communication with teammates and senior management. Monitor staffing, coverage, and training; deliver excellent client service and resolve problems. Develop individual and team goals; implement plans to achieve objectives. Summarize, collect, and analyze trends and data for regular performance reports and prepare annual budgets. Oversee system maintenance, upgrades, and troubleshooting. Participate in workshops, track trends, and engage in team projects for professional improvement. DEI Statement In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. Application Information TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. We invite you to explore all TaskUs career opportunities and apply through the provided URL: TaskUs is proud to be an equal opportunity workplace, an affirmative action employer, and a celebration of diversity. We are committed to creating an inclusive environment for all employees. Lesson: our people‑first culture thrives for the benefit of our employees, clients, services, and community. #J-18808-Ljbffr