Senior Manager Operational Excellence

3 days ago


Angeles, Philippines J-K Network Services Full time

Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position: Senior Manager Operational Excellence (With Signing Bonus)
Industry: BPO
Location: Clark Pampanga
Postal: 2023
Salary Offer: Php180,000 basic + Php20,000 allowance + Signing Bonus
Work Schedule: Shifting Schedule
Work Set Up: Work onsite

Benefits:
✨Government mandated benefits
✨13th Month Pay
✨HMO
✨Vacation Leave Credits
✨Sick Leave Credits

Job Responsibilities:
✨ Lead and oversee end-to-end process improvement and service excellence initiatives across multiple departments.
✨ Identify operational inefficiencies, conduct root cause analyses, and implement sustainable, value-driven process solutions.
✨ Leverage Lean, Six Sigma, and continuous improvement methodologies to enhance performance, efficiency, and quality.
✨ Collaborate with cross-functional teams to streamline service delivery and elevate the overall customer experience.
✨ Establish, monitor, and analyze KPIs to assess process effectiveness and track improvement outcomes.
✨ Partner with senior leadership to ensure alignment of process improvement initiatives with strategic business objectives.
✨ Coach, mentor, and develop a team of process improvement professionals to foster a culture of excellence and accountability.
✨ Prepare and present reports and dashboards that communicate progress, insights, and key success metrics to stakeholders.

Job Requirements:
✨ Open for Undergraduates
✨7+ years of experience in process improvement, service excellence, or operational excellence (BPO or shared services experience a plus).
✨With experience managing Telco and Media accounts
✨Strong background in Lean, Six Sigma, or other process optimization frameworks (Green/Black Belt) is an advantage
✨Amenable to work on a Hybrid set up
✨Can start as soon as possible

Recruitment process: Online and Face to face
✨Initial interview
✨Final interview
✨Job offer



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