Operations Manager

5 days ago

Angeles, Philippines Staff Outsource Solutions Full time

Operations Manager – Remote About the Role We are looking for a strategic, detail‑oriented leader to optimize operations and build high‑performing remote teams. In this role you will drive seamless service delivery, client satisfaction, and internal efficiency in a fast‑paced, service‑driven staffing environment. Key Responsibilities Manage daily operations across virtual teams and departments to ensure seamless service delivery and consistent performance. Serve as the primary point of contact for client communications, ensuring prompt issue resolution and strong long‑term relationships. Oversee onboarding and training of new virtual team members, ensuring readiness, alignment with company standards, and understanding of client expectations. Continuously evaluate and improve internal SOPs, tools, and workflows to enhance efficiency and scalability. Monitor staff performance through KPIs and regular feedback sessions, providing coaching, retraining, or development opportunities as needed. Track and report on key operational metrics to leadership, identifying trends and opportunities for performance improvement. Collaborate with senior leadership on strategic planning, process optimization, and business growth initiatives. Lead regular check‑ins with both clients and remote team members to maintain clear communication, alignment, and engagement. Proactively identify and resolve operational bottlenecks , ensuring smooth execution of daily activities and high client satisfaction. Qualifications Bachelor’s degree in Business Administration, Operations, Human Resources, or related field (Master’s preferred). 4+ years of experience in operations, staffing, or workforce management, including at least 2 years in a leadership role. Proven success managing remote or distributed teams. Strong client management, problem‑solving, and communication skills. Experience with CRM systems, workforce management tools, and productivity platforms. Ability to balance strategic thinking with hands‑on execution in a fast‑paced, dynamic environment. Key Competencies Leadership and Team Development Client Relationship Management Process Improvement and Operational Efficiency Analytical and Strategic Thinking Communication and Collaboration Results‑Oriented Mindset Meticulous and Highly Organized #J-18808-Ljbffr

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