Up Market Customer Success Director

**It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.******This is where you and your skills come in. We’re currently looking for an Up Market Customer Success Director***** **15+ years of customer or account management experience including 5+ years managing high-performing Customer Success teams at a SaaS or telecommunications company.*** **Experience in hiring, mentoring and growing a team of Customer Success Managers and Leaders.*** **BA/BS degree or equivalent work experience, MBA preferred*** **Team Management. Experience in hiring, mentoring and growing a team of Customer Success Managers.*** **Expertise on Customer Success. Proven experience driving adoption and leveraging customer success best practices.** + **Sales Force** + **Gainsight - or similar Customer Success Tools*** **Strategic Thinking Skills. Demonstrated ability to develop strategies to address business metrics, translate them into initiatives and track successful delivery.*** **Executive Leadership Skills. Possesses executive presence with communication that drives results and motivates the team.Experience successfully working with senior (C-level) executives.*** **Collaboration and Communication Skills. Demonstrated ability to effectively collaborate across organizational boundaries. Thrives in ambiguity as part of a growing and expanding team.*** **Solution Oriented. Experience effectively addressing escalated client issues with speed and urgency.*** **Willing to work on night shift*** **Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)******Excellent planning and execution skills**: You own and are accountable for delivering the execution to the overall strategy. You can see opportunities for synergy and partnership where others can't. You can simplify complex processes. You are exceptional at planning and can anticipate and adjust for problems and roadblocks.******Strong communication skills**: You communicate information and ideas to individuals and teams in an articulate, focused, and compelling way.******Quick Learner:** Because this role interfaces with all parts of the company, your ability to deep dive and understand the workings and issues of many departments is critical.*** **Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities*** **Have read and agreed to our****RingCentral, Inc**. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.
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