Technical Implementation Coordinator

3 weeks ago

Quezon City, Philippines SupportNinja Full time

Technical Implementation Coordinator (API & MS SQL)

Full Time Salary Quezon City, Quezon City, NCR, PH

3 days ago Requisition ID: 2347

Work Setup: Onsite at the Sanctum, SM - North EDSA, QC

Schedule: 3:30 pm to 12:30 am or 9 am to 6 pm MNL time (Weekends Off)

Start Date: ASAP

What does a day in the life of a Technical Implementation Coordinator look like?
  • Oversee and track technical tasks within larger customer projects, maintaining accountability across multiple internal and external teams.
  • Confidently communicate with technical teams and stakeholders, developing enough technical understanding to effectively assess task status and unblock issues.
  • Schedule and manage internal and customer-facing meetings, ensuring timely delivery of action items and dependencies.
  • Document meeting outcomes, capturing decisions, commitments, and technical blockers; ensure follow-up through to completion.
  • Monitor task execution, proactively flagging delays and working with team leads to maintain timeline integrity.
  • Facilitate cross-functional communication by tracking open items and driving toward resolution across engineering, project management, and customer stakeholders.
What are the required qualifications for a Technical Implementation Coordinator?
  • 1+ years in a coordination, project support, or technical task management role in a SaaS or software environment.
  • At least one year of experience with API and MS SQL
  • Strong organizational skills and proven ability to manage multiple task threads across concurrent projects.
  • Familiarity with technical concepts such as APIs, cloud platforms, and system integrations (you don’t need to be hands-on, but you should speak the language).
  • Experience coordinating meetings, tracking action items, and holding stakeholders accountable.
  • Excellent communication skills—written, verbal, and interpersonal—with both technical and non-technical audiences.
  • Proficiency with productivity tools such as Jira, Confluence, Excel/Google Sheets, and Slack or Teams.
Preferred qualifications
  • Familiarity with contact center platforms such as Five9, Genesys Cloud, NICE, or Amazon Connect.
  • Exposure to implementation or integration projects involving APIs, telephony systems, or speech analytics tools.
  • Understanding of data pipelines, event-driven architectures, or cloud technologies (AWS preferred).
  • Experience working with voice or text-based transcripts, metadata, or call recordings.
Ninja Perks and Benefits
  • Full time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space

Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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