Technical Coordinator

4 weeks ago

Quezon City, Philippines Excis Compliance Full time

Overview

Excis is a global IT support leader driven by innovation and collaboration. We’re hiring a Technical Coordinator in the Philippines to manage hardware, software, and IT assets across multiple locations. You’ll join a proactive team in a supportive environment with growth opportunities. The coordinator will primarily cover the AMS region and night shift (10:00 PM to 7:00 AM).

What You’ll Do
  1. Assist the Dispatch: assess technical requirements and assign the right engineer for onsite or remote jobs.
  2. Manage the ticket lifecycle by tracking progress, updates, and resolution timelines; provide technical support to the internal team during job assignment and execution.
  3. Conduct technical vetting to verify engineers possess the required skills and certifications, and ensure they have the necessary tools and documentation before deployment.
  4. Provide expertise for critical onsite requirements and act as the primary contact for engineers during onsite or remote activities.
  5. Provide remote assistance through technical meeting links and bridges; ensure engineers join the bridge and customer conversations begin smoothly.
  6. Support engineers onsite by addressing live technical questions from customers; act as SPOC (Single Point of Contact) for technical questions from onsite engineers or customers.
  7. Coordinate with remote specialists if customers require system access for knowledge or data; assist in troubleshooting, escalations, and implementation of best practices.
  8. Clarify technical issues and manage customer expectations regarding solutions and timelines; provide or arrange technical training and knowledge transfer for engineers.
  9. Conduct technical interviews in collaboration with HR to validate skills and select qualified candidates.
  10. Support customers in understanding deliverables and set realistic expectations about service outcomes.
What You Need
  • At least 5 years of experience in technical coordination, IT support, or service desk management.
  • Proven experience in managing field service operations and coordinating remote support.
  • Previous involvement in technical vetting, resource allocation, or team support.
  • Hands-on experience with troubleshooting IT issues and guiding engineers/customers.
  • Exposure to multi-vendor environments or working with partner/contractor engineers is a plus.
  • Experience in assisting HR/Recruitment with technical interviews is desirable.
Why Join Us

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in the Philippines and be at the forefront of IT support excellence

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering, Customer Service, and Consulting
Industries
  • Information Technology & Services, IT Services and IT Consulting, and IT System Custom Software Development
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