Implementation Coordinator

3 weeks ago

Quezon City, Philippines SupportNinja Full time

Overview

Implementation Coordinator (SaaS/Software)

Work Setup: Onsite at the Sanctum, SM - North EDSA, QC

Schedule: 3:30 pm to 12:30 am or 9 am to 6 pm MNL time (Weekends Off)

Start Date: ASAP

Location: Pasig/Manila area, National Capital Region, Philippines (onsite)

What does a day in the life of a Technical Implementation Coordinator look like?
  • Oversee and track technical tasks within larger customer projects, maintaining accountability across multiple internal and external teams.
  • Communicate with technical teams and stakeholders, developing enough technical understanding to effectively assess task status and unblock issues.
  • Schedule and manage internal and customer-facing meetings, ensuring timely delivery of action items and dependencies.
  • Document meeting outcomes, capture decisions, commitments, and technical blockers; ensure follow-up through to completion.
  • Monitor task execution, proactively flag delays and work with team leads to maintain timeline integrity.
  • Facilitate cross-functional communication by tracking open items and driving toward resolution across engineering, project management, and customer stakeholders.
What are the required qualifications for a Technical Implementation Coordinator?
  • 1+ years in a coordination, project support, or technical task management role in a SaaS or software environment.
  • Strong organizational skills and proven ability to manage multiple task threads across concurrent projects.
  • Familiarity with technical concepts such as APIs, cloud platforms, and system integrations (you don’t need to be hands-on, but you should speak the language).
  • Experience coordinating meetings, tracking action items, and holding stakeholders accountable.
  • Excellent communication skills—written, verbal, and interpersonal—with both technical and non-technical audiences.
  • Proficiency with productivity tools such as Jira, Confluence, Excel/Google Sheets, and Slack or Teams.
Preferred qualifications
  • Familiarity with contact center platforms such as Five9, Genesys Cloud, NICE, or Amazon Connect.
  • Exposure to implementation or integration projects involving APIs, telephony systems, or speech analytics tools.
  • Understanding of data pipelines, event-driven architectures, or cloud technologies (AWS preferred).
  • Experience working with voice or text-based transcripts, metadata, or call recordings.
Ninja Perks and Benefits
  • Full-time employment
  • Competitive compensation
  • Adherence to government-manted benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space
  • Free lunch provided daily

Experience infinite growth with SupportNinja. If you are interested, you can access your instant interview here:

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