Team Leader l Work Onsite l Dumaguete Resident Only l Retail Account

2 weeks ago

Dumaguete, Philippines Cognizant Full time

Overview

The Team Lead will be responsible for managing day-to-day operations, quality of email interactions, performance according to the relevant Service Level metrics, and compliance to guidelines and policies for providing the Services.

Qualifications
  • Supervisor/ Leadership & People Management
  • Bachelor's Degree or at least 2 years competed in college
  • At least 2 year(s) of working experience as a Team Lead is required for this position
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Willing to work in 24x7 shifting schedules
  • Good Analytical & Coordination skills are essential.
  • Excellent Customer Service skills
  • Able to work in a team and collaborative environment
  • Can Lead a team of at least 15 resources, and can identify and grow talent, lead, motivate and coach direct reports
  • Highly Analytical and Data Driven
  • Proficient in conflict management
  • Excellent communications skills (both written and spoken) to handle global client interactions
  • Dumaguete Resident Only
  • Amenable to work onsite; night shift
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