SERVICE ADVISOR

4 weeks ago

Cagayan de Oro, Philippines Toyota Cagayan De Oro, Inc Full time

Job Summary:

The Service Advisor acts as the main liaison between customers and the service department, ensuring that all vehicle servicing requirements are met efficiently and professionally. This role requires a deep understanding of automotive systems, excellent communication skills, and a commitment to delivering outstanding customer service. The Service Advisor is responsible for assessing customer concerns, preparing service estimates, coordinating with technicians, and ensuring customer satisfaction throughout the service process.

Key Responsibilities:

  • Customer Interaction & Consultation:
    • Greet customers and listen attentively to their concerns about their vehicles.
    • Explain recommended services, costs, and estimated timeframes.
    • Provide professional advice based on a thorough technical understanding and a clear understanding of customer needs.
  • Service Coordination:
    • Create job orders and accurately record vehicle concerns and service requests.
    • Coordinate with technicians to ensure correct diagnosis and timely service completion.
    • Monitor and update customers on repair status, delays, or additional service departments.
  • Documentation & Reporting:
    • Prepare service estimates, repair orders, and invoices using the SAP system or other dealership software.
    • Ensure accurate recording of customer information and service history.
  • Customer Satisfaction:
    • Conduct post-service follow-ups to ensure customer satisfaction.
    • Address and resolve complaints or concerns in a professional and timely manner.
    • Promote dealership service offerings and future maintenance schedules.
  • Team Collaborations:
    • Work closely with the service, parts, and sales departments to ensure smooth operations.
    • Participate in continuous improvement and training programs.
QUALIFICATIONS:
  • Must possess at least a Bachelor's Degree in Mechanical Engineering, Automotive Technology, or Marketing
  • Work experience in sales or the automotive industry is an advantage.
  • Knowledge of the SAP system is a plus
  • Expertise in automotive or marketing is an advantage
  • Customer-oriented with strong communication skills
  • Excellent problem-solving skills
  • A driver's license is an advantage

Note: This is a general job description. Specific responsibilities and requirements may vary depending on the actual role and operational needs within Toyota Cagayan de Oro.

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