SaaS Support Analyst
7 days ago
Responsibilities Fielding first contact from customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Triaging submitted customer tickets for clarity, assignment, and categorization. Assessing question or issue for resolution need. Providing support in the form of procedural documentation. Managing multiple cases simultaneously, ensuring all tickets receive appropriate attention. Troubleshooting technical issues while identifying trends for root cause. Diagnosing and determining bugs. Developing and maintaining ITSM reports to provide IT Service performance detail. Following up with clients to ensure the problem is resolved. Other duties as assigned by leader Qualifications 3+ years of technical support experience of Software applications , preferably proprietary SaaS based platforms. Working knowledge of Relational Databases and Transact SQL. Prior experience in tech support, desktop support, or a similar role. The ability to take the initiative to find the root of the problem. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Excellent verbal and written communication skills Excellent analytical and problem-solving skills #J-18808-Ljbffr
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Support Analyst
3 weeks ago
Southern Manila District, Philippines MediSolution Full timeSupport Analyst page is loaded## Support Analystlocations: Manila, Philippines: Cebu, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for...
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IT System Support Analyst
1 week ago
Manila, National Capital Region, Philippines Innovatz Global Full time ₱600,000 - ₱1,200,000 per yearRole: IT System Support Analyst (IT Operations)Location: ManilaDuration: Full timeJob Description:General Job DescriptionParticipates in the entire software development lifecycle, with a primary focus on evergreen support of existing software solutions requiring significant knowledge of enabled business domain, workflows, and processes.Specific...
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Executive Support Specialist/Analyst | Pasay
4 weeks ago
Southern Manila District, Philippines Fly Ace Corporation Full timeRESPONSIBILITIES AND ACCOUNTABILITIES Executive Support Specialist 1. Calendar and Schedule Management Coordinate meetings, appointments, and travel itineraries Prioritize and manage time‑sensitive request 2. Communication Handling Draft, proofread, and manage emails and correspondence Act as a liaison between executives and internal/external stakeholders...
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Technical Business Analyst
5 days ago
Southern Manila District, Philippines Avaloq AG Full timeYour Team As experts of Avaloq's Web Banking solutions, we are responsible for developing, improving and maintaining the corresponding modules for our clients worldwide. Following agile development processes, we take care of all aspects related to our Web Banking offering by leveraging on our Avaloq Core Platform and tailoring the product to the market...
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Billing Analyst
3 weeks ago
Capital District, Philippines Portside Full timeJoin to apply for the Billing Analyst role at Portside . About Portside, Inc. Portside is the leading SaaS platform serving the global business aviation industry, providing cutting‑edge solutions for management companies, aircraft owners, and corporate flight departments. Our cloud‑based platform supports seamless data exchange, advanced reporting, and...
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Cyber Threat Intelligence Support Analyst
2 weeks ago
Manila, Philippines Check Point Software Full timeCyber Threat Intelligence Support Analyst Check Point Software is looking for a Cyber Threat Intelligence Support Analyst to join its Cyberint team, focusing on external cyber risk management and threat intelligence. Key Responsibilities Monitor customer environments on the ERM intelligence platform and produce actionable intelligence alerts and reports....
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Support Analyst
1 week ago
Manila, National Capital Region, Philippines SAFETYCULTURE Full time ₱40,000 - ₱80,000 per yearSupport AnalystManilaSupport – Product Support /Full-time /HybridApply for this jobSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce...
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Global Product Manager
3 weeks ago
Eastern Manila District, Philippines Veyor Full timeVeyor is a unique and rapidly growing cloud-based mobile platform for managing complex construction activity in the field. Veyor connects the full construction workforce with the supply chain in real-time enabling the efficient management of highly dynamic environments. The platform incorporates scheduling, live tracking, safety processes, and valuable data...
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Revenue Analyst
4 weeks ago
Southern Manila District, Philippines MODIV Group Full timeTaguig, National Capital Region, Philippines MODIV, a global consulting and managed services firm specializing in brand, marketing, and commercial strategy for international travel brands, is looking for a Revenue Analyst to support the smooth operation of the Revenue Management department by assisting the Analytics Manager with both managerial and...
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Financial Analyst
5 days ago
Southern Manila District, Philippines D'Agency - Build Teams. Drive Results. Full timePromethex AI is a modern agency building AI-first, tech-forward teams that help fast-growing companies scale intelligently. We recruit, train, and manage talent across finance, logistics, production, marketing, creatives, technology, and customer experience—equipping them with advanced tools to deliver measurable impact. We partner with leading luxury...