Support Analyst
6 days ago
Support Analyst page is loaded## Support Analystlocations: Manila, Philippines: Cebu, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. We’re on a mission to unlock the value of the Smart Grid for utilities and their customers.We’re looking for an experienced **Support Analyst** to join our remote team. If you have strong client service, troubleshooting, and analytical skills, this role offers the chance to make an impact while working with cutting-edge Smart Grid solutions.**What you’ll do:*** Resolve customer support tickets and ensure timely updates.* Troubleshoot technical issues (SQL, Linux, networking, VPNs).* Collaborate with utility clients to deliver the best outcomes.* Provide after-hours/holiday support when required.**What we’re looking for:*** 4+ years’ experience in SQL, production environments, and client support.* Linux OS support and network administration knowledge.* Familiarity with relational databases (Oracle/PostgreSQL).* Strong communication and problem-solving skills.**Nice to have:*** Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.* Utility industry or Smart Grid exposure.* ITIL/ITSM background.**Perks & Benefits:*** Fully remote work* Health & life insurance, lifestyle rewards program, gratuity, and more.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”* We empower our employees to make a difference* We have an award winning culture* We offer opportunity to learn* We are financially strong and we are owned by the largest software company in Canada (CSI)* We have funFollow us on social media to learn more about our company values, culture and initiatives**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.***If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)- or at **This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*#J-18808-Ljbffr
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