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Cloud Specialist
4 weeks ago
Client Technical Support & Troubleshooting
- Serve as the primary technical point of contact for client-reported incidents related to cloud infrastructure and services.
- Diagnose, troubleshoot, and resolve complex issues across virtual machines, networking, storage, and application services.
- Perform root cause analysis (RCA) for critical incidents and implement preventative measures to avoid recurrence.
- Provide timely and professional communication to clients throughout the issue resolution lifecycle.
- Deploy, configure, and manage core Azure infrastructure components, including Virtual Machines, Azure Storage, and Virtual Networks (VNet peering, subnets, NSGs).
- Support Azure native services, such as Azure Active Directory (Azure AD) for identity and access management, Azure Monitor for performance tracking, and Azure Backup/Site Recovery for business continuity.
- Assist clients with cost management and resource optimization by identifying underutilized or oversized resources.
- Provide technical support for client environments hosted on secondary cloud providers (e.g., AWS, Google Cloud Platform).
- Troubleshoot connectivity and integration issues between different cloud platforms.
- Manage multi-cloud identities and access controls to ensure consistent security policies.
- Implement and monitor security configurations based on industry best practices and client requirements.
- Assist in troubleshooting security alerts originating from tools like Azure Defender for Cloud or Azure Sentinel.
- Ensure cloud environments comply with data protection regulations relevant to the client's industry.
- Develop and maintain scripts (PowerShell or Azure CLI) to automate routine maintenance tasks and deployment processes.
- Create and update technical documentation for client configurations, standard operating procedures, and troubleshooting guides.
