Quality Analyst Lead

3 weeks ago

Cebu City, Philippines Moder Solutions Full time

On-site - Cebu 5-10 Yrs Exp Bachelor Full-time Share Job Description Employee Recognition and Rewards Government Mandated Benefits Insurance Health & Wellness Maternity & Paternity Leave, Sick Leave, Vacation Leave Read More Lead and manage the QA team to ensure compliance with quality standards and organizational goals. Develop, implement, and continuously improve QA processes, methodologies, and tools. Conduct quality audits and monitor team performance to identify areas for improvement. Collaborate with cross-functional teams to address quality gaps and recommend process enhancements. Utilize data analytics to identify trends, root causes of quality issues, and performance improvement opportunities. Ensure alignment of QA processes with client and regulatory requirements, particularly in collections or financial accounts. Provide training, mentorship, and support to QA team members to foster professional growth. Prepare and present quality reports and insights to stakeholders, highlighting key performance metrics and improvement initiatives. Champion continuous improvement frameworks, such as Six Sigma, Lean, or similar methodologies, to drive process efficiency. Education and Certifications Bachelor's degree in Business, Finance, Analytics, or a related field. Six Sigma Certification (Green Belt or higher) or equivalent continuous improvement certification is highly preferred. Experience 5+ years of experience in Quality Assurance, with at least 2 years in a leadership role. Proven experience in collections, financial accounts, or similar domains is preferred. Strong background in data analytics and experience with tools such as Excel, Tableau, Power BI, or similar platforms. Skills In-depth understanding of QA principles, methodologies, and best practices. Excellent analytical and problem-solving skills with the ability to interpret complex data. Strong leadership and interpersonal skills to manage teams and collaborate across departments. Exceptional communication skills, both written and verbal. Detail-oriented with a focus on maintaining high-quality standards. Amenable to work in 1Nito TowerCebu City or JDN IT Square in Mandaue City Customer Service Problem Solving Strong Work Ethic Account Management MS Office Tableau Power BI Six Sigma Certification Organizational Skills Adobe Suite Preview HR Officer Moder Solutions Active today Working Location Moder Solutions Inc., 2nd floor, JDN Square, P.Remedio St, Mandaue City, 6014 Cebu, Philippines If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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