Tech Ops Support Engineer

4 weeks ago

Lipa, Philippines iScale Solutions Full time

Overview Be among the first 25 applicants. This is a remote position. Responsibilities Work through technical issues at an experienced 2nd line technical level with in-depth technical escalations where required. Maintain excellent communication with all internal and external end users and within the IT Team. Deliver service excellence. Documentation procedural and operational instructions on Wiki’s for end users. Point of escalation for end user technical issues. Manage best in class cloud SaaS technologies. Maintain cloud application user directories. Ad-Hoc on-site device support if necessary. Remote support (including flexible work hours to support our international team). Requirements 3-4 Years’ experience in a helpdesk/infrastructure support role. Experience in supporting SaaS applications and cloud IT infrastructure in a medium to large enterprise environment. Proven capability in Mac OS troubleshooting and support. Excellent knowledge of macOS System Settings and DEP Enrollment. Intermediate macOS patching knowledge. Comfortable using Bash scripting languages for macOS. Experience in supporting an MDM solution, preferably Jamf Cloud. Specific experience in supporting and managing SaaS applications and cloud IT infrastructure with the following: Microsoft Office 365, Microsoft Entra ID, Atlassian Cloud. Strong time management skills to work in a fast-paced, ever-changing environment. Self-starter and team player; able to work autonomously in a trusting environment. Advantageous but not essential experience IT Degree or relevant IT qualifications. JAMF 200 certified (preferably). MS-100: Microsoft 365 Identity and Services or similar certification. Atlassian Administration (preferably). Experience working with Salesforce environment. ISO27001 and GDPR experience and knowledge. Benefits Competitive Salary Package: Pay aligned with skills and experience. Vacation and Sick Leave credits for work-life balance. Health Coverage: Medical, dental, and vision insurance for you and dependents. Government-Mandated Benefits: Full coverage of statutory benefits such as SSS, PhilHealth, and Pag-IBIG. Learning Opportunities: Training, certifications, and mentorship. Team Engagement: Team-building activities and wellness programs. Modern Tools: Access to the latest technology. Career Growth: Clear paths for promotion and development. Inclusive Culture: Diverse, supportive, and collaborative global team. Referral Rewards: Bonuses for referring talent. Retirement Plan: Company-sponsored retirement plan. Role Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology #J-18808-Ljbffr

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