Instructional Designer, Corporate Training

2 weeks ago

Manila, Philippines Ocwen Financial Full time
Instructional Designer, Corporate Training

Pay Competitive

Location: Pasay City/National Capital Region

Employment Type: Full-Time

Job Description

Req#:

POSITION SUMMARY:

Instructional Designers develop and maintain training media, materials and methods to support change and educational initiatives of divisional leadership, strategic initiatives of Ocwen Loan Servicing, LLC and departmental needs as defined throughout the organization. The scope of these development efforts range from informative job aids, to instructor-led training courses, to computer based training methods. The Instructional Design Team is the central source for information, expertise and consulting on instructional design. The design team ensures training programs are designed and delivered in support of company initiatives.

JOB FUNCTIONS AND RESPONSIBILITIES

  • Work with business leaders and subject matter experts to analyze the training need and recommend training solutions.
  • Work with business unit subject matter experts and conduct the necessary research to draft instructor and participant training material.
  • Maintain consistent, concise, easy-to-understand, plain language training material intended for new hire or existing associate audiences.
  • Create material using Accelerated Learning methodologies.
  • Create training material consistent with and resulting from regulatory, compliance and legal changes.
  • Create material for a large audience using a variety of mediums (ILT, CBT, video, gamification, etc.).
  • Design and implement effective measurement of training goals, including course assessments, structured job shadowing checklists, user readiness tests and certification processes.
  • Interact with other Corporate Training team members to collaborate on design initiatives when appropriate.
  • Facilitate the approval process with various levels of leadership, including but not limited to senior leaders.

EDUCATION / EXPERIENCE

  • College degree in Instructional Design, English or communications, or equivalent related business experience required.
  • Experience using Storyline360 and Rise360 required.
  • Experience using Canva and Vyond helpful.
  • Knowledge of mortgage banking and lending helpful.
  • Demonstrable experience in improving performance in an adult learning environment which emphasizes performance analysis.
  • Working knowledge of the principles and methodologies associated with instructional design and adult learning.
  • Experience in designing instructional strategies, designing instructional materials and evaluating results of specific improvement courses or programs.
  • Ability to interact with multiple levels of management and work in a team environment.
  • Ability to work within an instructional design system, communicate design concepts and promote the use of instructional design methodologies.
  • Experience using Learning Management Systems (LMSs) helpful.
  • Experience working in a results-oriented, fast-paced, rapidly changing environment that demands results.

WORK SCHEDULE OR TRAVEL REQUIREMENTS

  • May be expected to work flexible shifts and weekends to meet aggressive deadlines and coordinate with resources in other time zones.
  • Must be willing to travel nationally or internationally alone or with a group to meet off-site needs or attend training.
About the Company

Ocwen Financial Corporation and its subsidiaries, PHH Mortgage and Liberty Reverse Mortgage, are committed to helping our customers save money, build equity and, most importantly, stay in their homes.

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