Customer Success Manager
1 week ago
About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes. About the Role We are looking for a Customer Success Manager, shaping exceptional client experiences from day one of onboarding. In this role, you’ll be the champion of our new clients, guiding them through a seamless onboarding journey. You’ll empower them with knowledge about our tools, build strong relationships to understand their needs, and proactively solve challenges to ensure a smooth and successful transition. You will also collaborate with our dynamic Customer Success team and cross‑functional partners in Sales, HR, Finance, and Talent Acquisition to create a unified support system for our clients. Your success will be measured by, delighting the Happiness Meter, high rates of successful client onboarding and hire retention, providing ongoing support and building strong client networks, and contributing to initiatives that boost revenue and minimize churn. Ultimately, you’ll be the trusted advisor for our clients, ensuring their satisfaction and success throughout their partnership with us. You’ll also bridge the gap between teams, streamlining communication and swiftly addressing any concerns. What you’ll do Achieve the set team OKRs and metrics Build a deep understanding of customers’ business and operational objectives Build and strengthen client relationships to achieve long‑term partnerships Develop a thorough understanding of our service offerings to drive value to our clients through comprehensive onboarding sessions Maintain accurate client records, keeping track of any contract updates and renewals Manage and facilitate equipment procurement and deployment to employees following the SLAs set Work with the Collections team to ensure timely collection of invoices Manage inquiries and requests from clients upon endorsement throughout the HyperCare program (3 months) Document client business reviews through follow‑up calls within our internal ERP system Identify upsell, cross‑sell, and renewal opportunities during HyperCare period Meet regularly with other members of the team to discuss progress and find new ways to improve business Generate progress reports to give to clients and higher‑ups within the organization Develop and share best practices with team members to continually improve our processes’ quality, effectiveness, and efficiency. What You Bring Bachelor’s degree in Education, Business, or Communications 2-5 years of experience in customer‑facing roles such as Sales Representative, Customer Success, or Account Management Highly organized and detail‑oriented Self‑driven and proactive nature Excellent communication and interpersonal skills Demonstrate leadership qualities Strong presentation skills Propensity for relationship building Proficiency in Google Sheets and Google Slides Excellent analytical, problem‑solving, and management skills Exceptional negotiation and decision‑making skills Experience understanding Philippine Labor is not required, but is a plus #J-18808-Ljbffr
-
Customer Success Manager
3 weeks ago
Mandaluyong, Philippines CrewBloom Full timeWe are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long‑term relationships. Your goal is to maximize...
-
Customer Success Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Emapta Global Full time ₱900,000 - ₱1,200,000 per yearBuild lasting client relationships that drive trust, value, and security.In today's digital world, customer trust is everything and this role puts you at the heart of it. Here, you'll gain international exposure, strengthen client relationships, and make your mark in the growing cybersecurity space. Advance your global career while staying rooted at home,...
-
CPT Team Manager, Customer Success
1 week ago
Mandaluyong, Philippines Remitly Full timeRemitly Mandaluyong, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the CPT Team Manager, Customer Success role at Remitly Remitly Mandaluyong, National Capital Region, Philippines 3 days ago Be among the first 25 applicants Join to apply for the CPT Team Manager, Customer Success role at Remitly Job...
-
Customer Success Consultant
10 hours ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearShape the future of customer success in digital property solutions. This role is more than managing accounts-it's about helping real estate clients thrive through digital platforms that boost adoption, strengthen retention, and deliver measurable growth. Be part of an industry at the forefront of change, where you can build a global career without ever...
-
Customer Success Consultant
1 week ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearRedefine how the world connects to property through tech solutionsTurn the key to a global career in property technology. In this role, you'll bridge homes and innovation, guiding clients through SaaS solutions that shape how real estate is bought, sold, and experienced. Gain international exposure while cementing your expertise in one of the world's...
-
Customer Success Specialist
6 days ago
Mandaluyong City, National Capital Region, Philippines MegaTEXTS Phil., Inc. Full time ₱300,000 - ₱360,000 per yearCustomer Success Specialist-focused on ensuring customers are successful and satisfied with a product or service. They act as a bridge between the customer and the company, providing support, guidance, and resources to maximize customer satisfaction and retention. Their proactive approach helps customers achieve their desired outcomes, leading to increased...
-
Customer Success Consultant
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Emapta Global Full time ₱900,000 - ₱1,200,000 per yearShape the Future of Real Estate, Locally and GloballyBe part of a team that empowers small businesses while shaping how the world experiences property. Your work won't just touch lives here-it will ripple across continents, leaving a lasting mark on the global real estate landscape. This role offers the chance to build a global career in the real estate...
-
Customer Success Team Leader
1 day ago
Mandaluyong, Philippines Enabled Full timeThe Customer Success Team Leader will be responsible for ensuring our customers have a seamless post-sales and repair experience. They will be the voice of our brand on social media platforms. The ideal candidates will be process-oriented, possess excellent analytical skills, and have a passion for fostering positive customer interactions. RESPONSIBILITIES:...
-
Account Manager
1 day ago
Mandaluyong, Philippines Emapta Full timeRedefine how the world connects to property through tech solutions Turn the key to a global career in property technology. In this role, you'll bridge homes and innovation, guiding clients through SaaS solutions that shape how real estate is bought, sold, and experienced. Gain international exposure while cementing your expertise in one of the world's...
-
Mandaluyong, Philippines Emapta Full timeShape the future of customer success in digital property solutions. This role is more than managing accounts-it's about helping real estate clients thrive through digital platforms that boost adoption, strengthen retention, and deliver measurable growth. Be part of an industry at the forefront of change, where you can build a global career without ever...
