Customer Success Team Leader

22 hours ago

Mandaluyong, Philippines Enabled Full time

The Customer Success Team Leader will be responsible for ensuring our customers have a seamless post-sales and repair experience. They will be the voice of our brand on social media platforms. The ideal candidates will be process-oriented, possess excellent analytical skills, and have a passion for fostering positive customer interactions. RESPONSIBILITIES: Address customer inquiries, concerns, and feedback through our social media platforms and various communication channels Collaborate with the marketing team to plan and execute social media campaigns Create and curate content that engages with audiences and customers across various social media platforms to increase brand awareness Monitor and respond to comments, messages, and reviews on social media platforms promptly and professionally Utilize analytical tools to track and analyze social media engagement, customer sentiment, and repair service data Assist in developing and optimizing processes related to customer interactions and social media management for greater efficiency and effectiveness. Implement and improve customer feedback processes to gather valuable insights for continuous improvement. QUALIFICATIONS: Bachelor’s degree in engineering, marketing, business or a related field At least 4 years of relevant experience, with 1 year admin experience Leadership experience is required Experience in customer service, preferably in a consumer electronics or retail Proficiency in social media platforms and social media management tools Solid experience with Microsoft Excel and Google Sheets Strong analytical skills and a process-oriented mindset Can report on-site 6 days / week Excellent written and verbal communication skills Good accounting proficiency BENEFITS: Competitive packages Government-mandated contributions 13th Month Pay Sick Leaves and Vacation Leaves upon hiring PERKS: HMO Merit-based incentives Employee discount #J-18808-Ljbffr

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