Customer Success Manager
2 days ago
We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long‑term relationships. Your goal is to maximize customer satisfaction, retention, and growth. Job Responsibilities Customer Relationship Management : Serve as the primary contact for onboarding, training, and ongoing support for customers. Build strong relationships with customers to understand their goals and ensure their success. Onboarding & Training : Guide new customers through the onboarding process to ensure a smooth implementation of our product/service. Conduct product demonstrations and training sessions tailored to customer needs. Customer Retention & Growth : Proactively monitor customer health and engagement, identifying risks and opportunities for expansion. Collaborate with sales and marketing teams to identify upsell or cross‑sell opportunities. Support & Issue Resolution : Act as the customer's advocate within the organization to resolve issues promptly. Coordinate with technical and product teams to address customer feedback and improve user experience. Performance Metrics & Reporting : Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction. Provide regular reports and insights to management on customer trends and areas for improvement. Qualifications 3+ years of experience in customer success, account management, or a related field. Experience in the SaaS, e‑commerce, or finance industry is a plus. Strong interpersonal and communication skills. Excellent problem‑solving and conflict‑resolution abilities. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). Ability to analyze data to make informed decisions. A customer‑first mindset with a passion for helping others succeed. Minimum Technical and Work Environment Requirements Internet Connection : Primary connection with a minimum speed of 15 Mbps; backup connection with at least 10 Mbps; backup link must support work during a power outage. Primary Device : Desktop or laptop with at least an Intel Core i5 (8th gen or newer), Intel Core i3 (10th gen or newer), AMD Ryzen 5, or equivalent processor; minimum 8 GB RAM. Backup Device : Must meet or exceed an Intel Core i3 processor and remain operational during power interruptions. Functional webcam. Noise‑canceling USB headset. Quiet, dedicated home office space. Smartphone for communication and verification purposes. Benefits Experience a fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Seize daily chances to learn, innovate, and excel. Make a real impact in your field. Unlock limitless career growth with resources to propel your career forward. Thrive in a high‑energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. Flexibility to work from home or any location of your choice. Create your ideal work environment. Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work‑life integration to perform at your best. #J-18808-Ljbffr
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Customer Success Manager
3 weeks ago
Mandaluyong, Philippines Fusion CX Full timeOverview Fusion CX Mandaluyong, National Capital Region, Philippines Fusion CX revolutionizes customer experience by blending innovative technology and human connection. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs, ensuring every interaction is meaningful and memorable. Serving various sectors like BFSI,...
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Customer Success Manager
3 days ago
Mandaluyong City, National Capital Region, Philippines Fusion CX Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionFusion CX revolutionizes customer experience by blending innovative technology and human connection. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs, ensuring every interaction is meaningful and memorable. Serving various sectors like BFSI, Healthcare, High Tech, Retail, Utility, and Telecom,...
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Customer Success Consultant
2 weeks ago
Mandaluyong, Philippines Emapta Global Full timeOverview As a Customer Success Consultant , you will manage customer relationships, support small business clients, and consult on solutions that enhance their success. This role combines proactive outreach with collaborative teamwork, ensuring that every client experience is seamless and valuable. Job Description As a Customer Success Consultant , you will...
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Program Manager, Customer Success Expansion
2 weeks ago
Mandaluyong, Philippines Remitly Full timeProgram Manager, Customer Success Expansion Remitly Mandaluyong, National Capital Region, Philippines Overview As a Program Manager for Customer Success Expansion, you will own the customer and business outcomes tied to new send-country launches. You will ensure Customer Success (CS) is operationally ready for each launch—including staffing, capacity,...
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Customer Success Consultant
5 days ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearShape the future of customer success in digital property solutions. This role is more than managing accounts-it's about helping real estate clients thrive through digital platforms that boost adoption, strengthen retention, and deliver measurable growth. Be part of an industry at the forefront of change, where you can build a global career without ever...
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Program Manager, Customer Success Expansion
3 days ago
Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱400,000 - ₱1,200,000 per yearJob DescriptionAs aProgram Managerfor Customer Success Expansion, you will own the customer and business outcomes tied to new send-country launches. You will ensure Customer Success (CS) is operationally ready for each launch—including staffing, capacity, routing, compliance readiness, SOPs, training, and change management. You will partner with...
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Customer Success Consultant
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per yearRedefine how the world connects to property through tech solutionsTurn the key to a global career in property technology. In this role, you'll bridge homes and innovation, guiding clients through SaaS solutions that shape how real estate is bought, sold, and experienced. Gain international exposure while cementing your expertise in one of the world's...
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Mandaluyong, Philippines Emapta Full timeShape the future of customer success in digital property solutions. This role is more than managing accounts-it's about helping real estate clients thrive through digital platforms that boost adoption, strengthen retention, and deliver measurable growth. Be part of an industry at the forefront of change, where you can build a global career without ever...
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Client Success Manager
3 days ago
Mandaluyong City, National Capital Region, Philippines Fusion CX Full time ₱1,500,000 - ₱2,500,000 per yearPosition OverviewTheClient Success Manager (CSM)forHTGis responsible for ensuring long-term client satisfaction, retention, and account growth through effective relationship management, strategic planning, and operational excellence. This role acts as the primary liaison between the client and internal teams, ensuring that service delivery, performance...
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Customer Service IT Manager
2 weeks ago
Mandaluyong, Philippines Private Advertiser Full timeOverview Job Description: Customer Service IT Manager — We are seeking a highly driven and visionary Customer Service IT Manager to lead the global IT strategy for our customer service operations. This role combines strategic leadership with the ability to dive into details when needed, ensuring our technology landscape supports world-class customer...
