IT Team Leader

3 weeks ago


Metro Manila Philippines Kwanii Full time

Overview

We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Metro Manila . The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support, project implementation, and system reliability.

Responsibilities
  • Lead and mentor the onsite IT support team, ensuring timely and effective resolution of technical issues
  • Plan, coordinate, and implement IT projects aligned with business goals
  • Oversee hardware/software maintenance, upgrades, and system configurations
  • Troubleshoot escalated issues related to LAN/WAN, iOS/Windows systems, printers, and other network equipment
  • Manage and maintain network equipment including Cisco and Meraki devices
  • Coordinate with other departments and vendors for IT-related needs
  • Monitor and enforce IT security protocols, ensuring data privacy and compliance
  • Develop and improve helpdesk processes and reporting systems
  • Create documentation for systems, configurations, and internal policies
  • Stay updated on emerging technologies and recommend improvements
Desirable Skills and Experience

Must-haves:

  • Bachelor’s degree in IT, Computer Science, Engineering, or a related field
  • Minimum of 3 years of IT experience with at least 1 year in a supervisory or team lead role
  • Strong technical knowledge in:
    • LAN and WAN setup and troubleshooting
    • iOS and Windows configuration
    • Microsoft 365, Windows Server, and networking technologies
    • Printer and hardware maintenance
  • Hands-on experience with remote support tools like AnyDesk
  • Strong communication and leadership skills, with the ability to coach and motivate a team
  • Working knowledge of data privacy laws and cybersecurity best practices
  • Willingness to work on shifting schedules and provide on-call support as needed
  • Must have a valid driver’s license and motorcycle for occasional off-site support

Nice to haves:

  • Certifications such as Cisco (CCNA), Microsoft, or CompTIA
  • Experience with Zoom, HubSpot, or similar systems administration
  • Familiarity with virtualization technologies
  • Project management exposure or certification
Perks and Benefits
  • 13th Month pay
  • Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
  • Maternity or Paternity leave
  • HMO upon regularization
  • Life insurance upon regularization
  • MediCash for personal and dependents use
  • Rice, clothing, laundry, and meal allowance
  • Birthday Treats
  • Company Events and Treats
  • Online trainings/Webinars
  • Career advancement and promotion opportunities
Job Type
  • Full-time
  • On-site (Metro Manila)
  • Mid-Level
Schedule
  • Day Shift
  • Monday to Friday
Salary
  • Starts at PHP 25,000
About Kwanii

Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients\' evolving needs. Whether it\'s customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.

#J-18808-Ljbffr
  • Team Leader

    2 weeks ago


    Bonifacio Global, Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per year

    WE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less. #WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards,...

  • Team Leader

    2 weeks ago


    , Metro Manila, Philippines Spotlight Retail Group (SRG) Full time

    Overview Join to apply for the Team Leader - Melville role at Spotlight Retail Group (SRG) . Are you passionate about the great outdoors and delivering top-notch customer experiences? We’re hiring a Team Leader for Melville to lead our journey to retail success with Anaconda. What’s in It For You Competitive salary package – plus quarterly profit share...

  • Team Leader

    3 weeks ago


    , Metro Manila, Philippines Spotlight Retail Group (SRG) Full time

    Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Are you passionate about the great outdoors and delivering top-notch customer experiences? If so, we’d love to hear from you! Join the team at Anaconda as our next Team Leader and lead our journey to retail success. What’s in It for You? Competitive...

  • Bpo Team Leader

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Overview Job title: Team Leader Location: McKinley, Taguig (Onsite) Experience: 3+ years in a Team Lead role handling Helpdesk team Number of openings: 1 Responsibilities Participate daily in the training and development of direct reports. Heavy focus on coaching monitored calls to improve call efficiency techniques and sales strategies. Drive...

  • Team Leader

    2 weeks ago


    , Metro Manila, Philippines GameClub SEA Full time

    Player Support Squad Leader Location: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Team Leader / SupervisorReporting to: Player Support ManagerIndustry: Gaming / Digital Entertainment About GameClub GameClub is all about great games and even greater player experiences. As we continue to grow our global community, we’re...

  • Team Leader

    1 week ago


    Ortigas, Metro Manila, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

    We are looking for a driven and experienced Customer Service Team Leader to guide, motivate, and support a team of Customer Service Agents in delivering excellent service to customers across the USA . You will play a key role in ensuring service standards are met, compliance is observed, and the team remains engaged, productive, and customer-focused.Key...

  • Team Leader

    4 weeks ago


    , , Philippines TransPerfect Full time

    Team Leader page is loaded## Team Leaderlocations: INTL-Philippines\*time type: Full timeposted on: Posted Todayjob requisition id: R **TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and...


  • , Metro Manila, Philippines Arqamidis Full time

    Empowering Nation Building | Arqamidis | AECOM partner | ULI Global Trustee | AICP LEED AP Scope of Work Arqamidis, in support of AECOM, has excellent career opportunities for a creative, highly talented and experienced Work Assignment Team Leader for the Partnership for Global Infrastructure and Investment (PGI) Fund Task Order (TO) funded by the U.S....

  • Phrn Team Leader

    3 weeks ago


    , Metro Manila, Philippines Buscojobs Full time

    Overview We are seeking an experienced Registered Nurse to serve as Team Leader for our Virtual Utilization Review Team. This leadership role involves supervising a team of UR nurses, ensuring clinical quality, compliance, and productivity, and acting as a liaison between clinical staff, clients, and internal stakeholders. The ideal candidate will have a...

  • Team Leader

    3 weeks ago


    , Metro Manila, Philippines MicroSourcing Full time

    Overview Join to apply for the Team Leader - Graphic Design role at MicroSourcing Position: Team Leader for Graphic Designers Location: Global one, Eastwood, Libis, 1110, Quezon City Work setup & shift: Hybrid / Night Shift What You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more...