Operations Support Analyst

3 weeks ago

Makati, Philippines RCBC Full time

RCBC Makati, National Capital Region, Philippines Job Summary Responsible for the efficient, effective and accurate reconciliation and monitoring of all booked investments in the Finacle Wealth Management System. How will you contribute? Perform preparer & back-up checker functions of all Middle Office processes. Directly liaise with various WM product providers to facilitate daily reconciliation of done transactions. Call the attention of the WM frontline for any incomplete, missing and incorrect transactions lodged in the Finacle Wealth Management System (FWMS). Responsible in carrying out follow-ups and escalations to key personnel from various product providers to resolve discrepancies on done trades. Ensure that Mailing Instructions (MIs), Bank Confirmation Requests and Certification Requests from clients are thoroughly checked for correctness and with no irregularities, perform signature verification of client signature, collate and file these forms. Attain client satisfaction by ensuring that statement of accounts, certification and bank confirmations are accurate & correct, regularly generated, with no printing delays, and delivered to the client or authorized recipient no later than the required TAT. Track documentary deficiency report for MI and Certification Request Form. Direct the overall generation, printing and supervise dispatch of client statement of account, ensuring completeness and tracking at all stages of delivery. Escalate to the Operations Support Department Head any matter requiring immediate resolution, long outstanding issue, unresolved discrepancies, possible internal and external regulatory issue and other related concerns. Involve and actively participate in various audits activities by ensuring timely submission of required documents & data, submit recommendations and track resolutions of findings to ensure proper documentation and implementation of commitments. What will make you successful? College graduate, preferably business course. Extensive knowledge of the Bank’s operations, products, and services. Experienced in doing reconciliation work & had exposure to customer service. Seniority level Entry level Employment type Full-time Job function Administrative, Analyst, and Customer Service Industries Banking #J-18808-Ljbffr

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