Application Support Analyst

5 days ago

Makati, Philippines OpenText Full time

OpenText – Makati, National Capital Region, Philippines Application Support Analyst OpenText is a leading IT company that offers a culture of ‘People First’ and supports career development. What the role offers Be part of a dedicated account, working directly with the company behind the product. The Application Support Analyst must deliver technical solutions to the customer within set goals for response times, resolution times, customer satisfaction, and first contact resolution. Provide technical support in a production environment by responding to case service levels, analyzing issues through calls, emails and chats. Effectively own and/or coordinate service requests for issues outside scope, with other teams until closure. Demonstrate deep expertise in product functionality, technical environments, and customer-specific business processes, including application architecture, error handling, and production support coordination for complex customers and products. Manage communication and issue resolution across customer-facing operations, including investigating service interruptions, facilitating map changes, contributing to knowledge base content, and performing additional assigned duties. Train junior Production Support Specialists. Requirements for success College/University graduate of a technical degree (e.g., computer science) preferred; for graduates of non-IT related courses, a strong technical aptitude is required. Preferred, but not required, at least 1 year of technical support experience/background with very good problem‑solving, analytical, and organizational skills. Must be flexible to work onsite in Makati during specified corporate/RTO days, do shift rotation (including weekends), Philippine holidays, and on‑call when necessary. Must be amenable to do hybrid work (3x onsite per week, 2 days WFH) in Makati. Must demonstrate effective English communication skills and capability of delivering technical solutions to customers who may or may not be EDI savvy. Good customer orientation and can work under pressure. UNIX knowledge is a plus. Knowledge of using ticketing tools (e.g., Siebel, JIRA) is a plus. EDI knowledge is a plus. One last thing OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development Location Makati, National Capital Region, Philippines #J-18808-Ljbffr

  • Application Support Analyst

    2 days ago

    Makati City, National Capital Region, Philippines The Citco Group Limited Full time ₱400,000 - ₱600,000 per year

    Job DescriptionJunior Application Support AnalystAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.For more information about...

  • Application Support Analyst

    6 days ago

    Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We're Hiring: Application Support AnalystLocation: SMART Tower 2, 30/F Ayala Ave., Makati City, NCRWork Setup: On-siteReports To: Demand & Operations ManagerDivision: IT Enterprise Resource Planning Why This Role Stands OutAre you ready to be the go-to expert for SAP support and ERP incident resolution? Join a team where your technical skills and...

  • Finance Application Support Analyst

    11 hours ago

    Makati City, National Capital Region, Philippines 01d8813e-ad69-4c63-8bc8-1d9007bafa6e Full time ₱1,200,000 - ₱2,400,000 per year

    Toyota Motor Philippines Corporation is looking fora Finance Application Support Analyst to join our Digital and Operations Solutions Department based in Makati City, Metro Manila, Philippines.The Finance Application Support Analyst is a member of the Solutions Support Team that monitors and responds to end-users' reported system issues and incidents.In this...

  • SaaS Application Support Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring:SaaS Application Support AnalystWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around...

  • Business Analyst

    1 week ago

    Makati City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱400,000 - ₱480,000 per year

    Non-Exemption/Must HaveCollege graduate, BS Degree in IT or any related course. (Non-negotiable)3 years' experience focus as System Business Analyst. (Non-negotiable)Proven analytic background and able to translate the user requirements with clarity into functional and system design specifications. (Non-negotiable)Should have experience in data...

  • HR Application Analyst

    1 week ago

    Makati, Philippines Cambridge University Press & Assessment | Manila Full time

    Overview Internal Job Title: Application Analyst –HR Solutions Support Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply. Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours Employment type: Permanent Location: Makati City,...

  • SaaS Application Support Analyst

    4 weeks ago

    Makati, Philippines Tech Mahindra Full time

    SaaS Application Support Analyst - Procurement & Supply Chain We're Hiring: SaaS Application Support Analyst Work Where People Matter At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build...

  • SaaS Application Support Analyst

    5 days ago

    Makati, Philippines Tech Mahindra Full time

    SaaS Application Support Analyst - Procurement & Supply Chain Direct message the job poster from Tech Mahindra We're Hiring: SaaS Application Support Analyst At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work® where your growth and well‑being come first. With thriving hubs in Cebu and Manila, we're helping...

  • Support Analyst

    7 days ago

    Makati, Philippines Worldline Full time

    About Worldline Worldline helps businesses of all shapes and sizes accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. We are committed to helping our...

  • HR Application Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Cambridge Assessment Full time ₱60,000 - ₱81,000 per year

    Internal Job Title: Application Analyst - HR Solutions Support Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply. Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours Employment type: Permanent Location: Makati City, Metro...