Online Community

2 weeks ago

Cebu City, Philippines eXPerience Plus Inc. Full time

Key Responsibilities: Monitor and manage community activity by reviewing messages, posts, and reports, and addressing urgent concerns in a timely manner. Develop and execute content plans, including product updates, user polls, Q&A sessions, engagement initiatives, and success-story features. Respond to community interactions promptly to encourage participation and maintain high engagement levels. Enforce community guidelines and apply disciplinary actions such as warnings, temporary suspensions, and permanent bans when necessary, maintaining transparency and fairness. Recruit, train, and oversee volunteer moderators to ensure consistent enforcement of community standards. Conduct experiments to optimize engagement, including testing post formats, pinned threads, cross-community initiatives, and weekly content themes. Compile and present weekly reports summarizing subscriber growth, engagement metrics, sentiment trends, and referral traffic to stakeholders. Utilize Sprinklr Social or equivalent tools for publishing, monitoring, workflow optimization, and performance reporting. Curate and repurpose top-performing community content for broader use across brand channels. Qualifications: Minimum of 1 to 3 years of experience managing brand or large-scale online communities, including active moderation and content management of Reddits. Proficiency in Sprinklr or similar social management platforms (publishing, listening, reporting). Strong understanding of online community management principles, engagement strategies, and moderation tools. Excellent command of written English with the ability to communicate clearly, professionally, and in an audience-appropriate tone. #J-18808-Ljbffr

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