Workday Configuration/Implementation Specialist

Workday Configuration/Implementation Specialist

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

About the Role

We’re looking for a Senior Workday Systems Administrator to help us take our Workday system to the next level. In this role, you’ll work closely with our People and Payroll teams to ensure smooth operations, continuous improvements, and a seamless user experience across the organization.

Responsibilities

• Partner on People & Payroll initiatives from start to finish — including gathering business requirements, reviewing processes, managing projects, testing, training, creating documentation, and configuring business processes.
• Provide day-to-day support for our Workday system, troubleshoot issues, and manage support cases to resolution.
• Support and enhance all areas of Workday — including HCM, Benefits, Payroll, Absence, Time Tracking, and Performance — to create a smooth and engaging employee experience.
• Configure and maintain Workday modules; hands-on configuration experience in one or more modules is required.
• Work closely with other teams across the company and vendors to ensure Workday integrates seamlessly with other systems.
• Build and maintain custom and standard reports and dashboards to support analytics and compliance.
• Manage security configuration, user access and compliance within Workday.
• Develop, test, and roll out system enhancements and new features to meet evolving business needs.

Qualifications

• 5+ years of professional experience in Workday, with a strong focus on system support, configuration, and implementation.
• Hands-on configuration experience in Workday US Payroll is a nice to have, with additional experience in modules such as HCM, Benefits, Absence, Time Tracking, and Performance.
• Proven experience working across the hire-to-retire lifecycle, supporting and enhancing the full range of Workday modules to optimize the employee experience.
• Demonstrated ability to analyze and document business requirements, identify process gaps, and ask the right questions to ensure comprehensive understanding and solutions.
• Experience supporting a global organization and collaborating with cross-functional teams and third-party vendors to ensure seamless system integration.
• Strong proficiency in Workday reporting, including the creation and maintenance of custom and standard reports and dashboards for analytics and compliance.
• Working knowledge of Workday security configuration, user access, and compliance management.
• Ability to develop, test, and implement system enhancements and new features to meet evolving business needs.
• Excellent troubleshooting and problem-solving skills, with a proactive, solutions-oriented approach.
• Strong customer service attitude, capable of building positive relationships with stakeholders at all levels.
• Able to work independently while also being an effective and collaborative team player in a fast-paced, dynamic environment.

Talkdesk is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.