Senior Manager, Customer Care

2 days ago


Philippines AIA Hong Kong and Macau Full time

a. Ensure all complaints handling activities comply with local and international regulatory requirements and standards.5. Customer Experience Enhancementa. Use insights from complaints data to recommend and implement improvements in products, services, and customer experience.b. Recruit (as needed), train, and develop team members to enhance skills and competencies.b. Ensure robust documentation and knowledge management practices within the Customer Care Team.#J-18808-Ljbffr



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