Product Manager

Product Manager Customer Care Platform jobs in...

30 Product Manager Customer Care Platform jobs in the Philippines

Product Development Staff

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Job Description

An exciting opportunity for a global company With its continued expansion, Inoac Philippines Corporation is in need of potential leaders

Qualifications :

• Basic knowledge of AutoCAD and other softwares;
• Proficient in Microsoft office;
• Hardworking and willing to extend working hours;
• Fast learner;
• Knowledge in ISO 14001;
• Analytic, with problem solving skills and creative;
• With experience in carton industry.
• Ensure that all product development activities are planned, estimated, and scheduled based on customer requirements and properly coordinated with the Product Development Team;
• Provide necessary lay-out/drawing, PDP of item to be produced;
• Design, lay-out and request for fabrication of die-mold;
• Assist in customer negotiation with regards to product development requirements and updates;
• Coordinate fabrication and progress of sample product and fulfill requirements of APQP;
• Revision and change of drawings and product samples as may be required by customers;
• Report to Product Development Head all accomplished work.

Job Benefits :

In addition to an exciting and fulfilling career, we offer the following benefits:

• Health Maintenance Organization (Medicard)
• Annual Physical Examination
• Yearly conversion of unused leave of absences
• Mid-year performance evaluation bonus yearly through GPA
• Entitled to yearly salary increase
• Trainings

For more information , reach us at loc.116 / Smart: , ask for Ms. Mich.

Address : RGC Compound, Canlubang Industrial Estate, Brgy. Pittland, Cabuyao, Laguna

Job Types : Full-time, Permanent, Fresh graduate

Benefits :

• Company events
• Health insurance
• Paid training
• Transportation service provided

Schedule :

• 8 hour shift
• Overtime

Supplemental Pay :

• 13th month salary
• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)

This advertiser has chosen not to accept applicants from your region.

0

Product Development Staff

Posted today

Job Viewed

Tap Again To Close

Job Description

An exciting opportunity for a global company With its continued expansion, Inoac Philippines Corporation is in need of potential leaders

Qualifications :

• Basic knowledge of AutoCAD and other softwares;
• Proficient in Microsoft office;
• Hardworking and willing to extend working hours;
• Fast learner;
• Knowledge in ISO 14001;
• Analytic, with problem solving skills and creative;
• With experience in carton industry.
• Ensure that all product development activities are planned, estimated, and scheduled based on customer requirements and properly coordinated with the Product Development Team;
• Provide necessary lay-out/drawing, PDP of item to be produced;
• Design, lay-out and request for fabrication of die-mold;
• Assist in customer negotiation with regards to product development requirements and updates;
• Coordinate fabrication and progress of sample product and fulfill requirements of APQP;
• Revision and change of drawings and product samples as may be required by customers;
• Report to Product Development Head all accomplished work.

Job Benefits :

In addition to an exciting and fulfilling career, we offer the following benefits:

• Health Maintenance Organization (Medicard)
• Annual Physical Examination
• Yearly conversion of unused leave of absences
• Mid-year performance evaluation bonus yearly through GPA
• Entitled to yearly salary increase
• Trainings

For more information , reach us at loc.116 / Smart: , ask for Ms. Mich.

Address : RGC Compound, Canlubang Industrial Estate, Brgy. Pittland, Cabuyao, Laguna

Job Types : Full-time, Permanent, Fresh graduate

Benefits :

• Additional leave
• Company events
• Employee discount
• Free parking
• Health insurance
• On-site parking
• Paid training
• Transportation service provided

Schedule :

• 8 hour shift
• Overtime

Supplemental Pay :

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Cabuyao City, Laguna: Reliably commute or planning to relocate before starting work (required)

This advertiser has chosen not to accept applicants from your region.

1

Product Development and Marketing Supervisor

Posted 488 days ago

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Job Description

Permanent

Leads the Product Development and marketing in research, planning, implementation, quality checking, and documentation. Works closely with Graphic Design, Programming, and technical teams. ROLES AND RESPONSIBILITIES Operational Functions1. Product Development and Marketing a. Provides in-depth market, industry, and competitive analysis, research, and positioning of the products; Reviews local and international setting, and suggest application; Conducts research for project feasibility; Reviews existing products and suggest enhancement; Conducts field visits for research and to evaluation of products b. Develop products based on the research and analysis (1) to meet client requirements and (2) to have advertising programs; Recommends new product and develop pricing strategies; Prepares product design, user story c. Manages product from conceptualization, development, and delivery to the clients; Provides plan of action for the products to superior for evaluation and approval; Manages the product development in coordination with the internal teams (sales, programming, marketing, technical, finance) 1. Regularly interfaces with the System Sales for client requirements and approvals; ocular site visits; Performs quality checking and review of products; Prepares presentation, and demo when necessary d. Coordinates with Sales and related teams to discuss product-related concerns and to develop effective marketing & sales activities e. Prepares and submits weekly updates, and monthly report to superior f. Performs other duties as may be required by the immediate superior and/or the management 2. Marketing Operations a. Manages the branding of the company b. Manages the branding of products and product awareness campaigns c. Provides marketing and digital marketing trend research d. Directs the Marketing efforts onsite and online; Aligns with Product Development and Power Mac Marketing team for research to have an effective marketing & sales activities plan; Develops the marketing campaign, for evaluation and approval of the General Manager; Activities may include: flyers, newsletter, exhibits, saturation, online presence (social media, website), etc.; Manages the production of promotional materials (eg flyers, newsletters, and other graphics requirements) e. Prepares and submits weekly updates, and monthly report to the Product Dev & Ops Manager f. Performs other duties as may be required by the immediate superior and/or the management 3. Website & Social Media Management a. Directly manages online accounts and provides regular content updates b. Prepares a monthly content calendar for social media content updates c. Updates the website for new products and inventory, in coordination with Programming team d. Coordinates with Product Dev and/or Technical team for information and photos to be included in the posts e. Prepares and submits weekly updates, and monthly report to the Product Dev & Ops Manager and the General Manager

Requirements EDUCATION/EXPERIENCE Graduate of Marketing or any Marketing-related course. At least 3 years’ experience in product development, marketing, product design, research, project feasibility, and pricing strategy. Advertising platforms and Interactive Kiosks background is an advantage. SPECIALIZATION/TECHNICAL SKILLS Skilled in research, marketing planning, analyzing data, product development (planning, implementation, quality checking, and documentation). Knows basic Photoshop or Canva. Social media and online marketing. Good in copywriting. Must be knowledgeable in presentation and reports. Proficient in MS Office applications and Google workspace. INTERPERSONAL SKILLS Can work independently and can collaborate effectively. Excellent customer service. Efficient resource management and scheduling. Results-driven and committed. Excellent organizational, communication skills, and detail oriented. Creative, innovative, and knows the trends.

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2

Customer Care Specialist Makati

Makati, National Capital Region M and J Recruitment Firm

Posted today

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Job Description

RESPONSIBILITIES :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

JOB QUALIFICATIONS :

• At least 2 years completed of college with 3yrs BPO experience
• Preferably with BPO Experience in E-Commerce industry
• Very high Attention to Detail, Very Organized, Team Player used to collaborating in projects, Confident in Organizing Tasks / Timelines/ Priority as an Account Manager would need to do
• Average to Exceptional communication skills in English
• Savvy in computer & internet navigation
• Intermediate excel skills
• Amenable to work at Makati in shifting schedule (mostly night shift)

Basic Salary: Php 25,000 to Php 40,000

Salary : Php25,000.00 - Php40,000.00 per month

Schedule :

• Night shift
• Shift system

Application Question(s):

• Experience : Customer service: 3 years (preferred)

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3

Customer Care Officer - Shippingcart

Makati, National Capital Region QuadX Inc.

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Job Description

About QuadX
Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind ShippingCart, Gogo Xpress, and XPay. QuadX is driven to make ecommerce and business building simple. We invest in data and technology to power that vision. We are QuadX and we’re in the business of building Futurepreneurs.

About the Role
QuadX’s Customer Care Team works to delight customers and contribute to QuadX’s mission. We are seeking an experienced Customer Care Officer to join our Customer Care Team based in Makati City to be a solution specialist of our customers. He or she will be responsible for managing and resolving customer queries and concerns in a timely manner.

What You’ll Do

• Perform proactive calls to resolve issues more efficiently
• Participate in team or departmental projects to improve overall customer experience & team/departmental SLAs; others as assigned by immediate superior

What You’ll Need

• College graduate of any course
• At least 2 years - experience handling similar work in a fast moving and service driven environment
• Tech savvy and very proficient in Microsoft Office
• Very good communication skills (written or oral); Excellent English communication skills for SC
• Very good comprehension, troubleshooting and analytical skills; with very strong EQ
• Willing to be assigned in morning shift up to 9pm and on weekends
• Experience in Logistics or call center in similar mode of operation is required

About the Team

QuadX Customer Care Team is the customer service function in QuadX dedicated to handle and resolve customer concerns. We serve as the mediators between the customers and different QuadX functions and partners. We work to delight customers and contribute to QuadX’s mission.

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4

GOLDEN HAVEN MEMORIAL PARK INC.

Posted today

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Job Description

Responsibilities :

• Performs a range of staff or operational support activities
• Serves as a liaison with other departments on basic administrative or operational matters
• Maintains, processes and updates files, records, certificates, and other documents
• Responsible for interment scheduling and monitoring of clients’ insurance from enrollment up to claims

Requirements :

• College Graduate, preferably Business-related course
• Excellent organizational and multitasking skills
• Proficient knowledge in customer service
• With good interpersonal and communication skills
• Ability to maintain calm and polite in stressful situations
• Knowledge on insurance process is an advantage
• 1 year of previous admin assistant is a plus.
• Fresh graduates are also encouraged to apply

Job Types : Full-time, Permanent, Fresh graduate

Benefits :

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid toll fees
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Las Piñas: Reliably commute or planning to relocate before starting work (preferred)

Education :

• Bachelor’s (required)

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5

Makati, National Capital Region Everise

Posted today

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Job Description

Come and join our healthcare account See our qualifications below:

• with at least 1 yr BPO experience
• with good to excellent comprehension skills
• with at least 35 MBPS wired internet connection
• MUST BE RESIDING IN METRO MANILA AREAS

PERKS AND BENEFITS

• competitive performance bonus scheme
• Night Differential
• HMO Day 1 + 1 free dependent upon regularization
• Work at home set up EQUIPMENT PROVIDED
• Career growth / advancement
• Be part of a non - toxic account

Job Types : Full-time, Permanent

Salary : Php20,000.00 - Php24,000.00 per month

Benefits :

• Company Christmas gift
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary
• Overtime pay
• Performance bonus
• Tips

COVID-19 considerations: yes

Application Question(s): Name, Number, BPO Experience (How many Years)

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6

1 Day Process Customer Care Representative

Makati, National Capital Region GDV Business Services Co.

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Job Description

Our company is looking for you if you want a short application process and want to start right away

QUALIFICATION
- Good to excellent English communication skills.
- With at least 6 months BPO Experience is a PLUS
- Willing to start ASAP

Salary : Php21,000.00 - Php27,000.00 per month

Benefits :

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule :

• 8 hour shift
• Flexible shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (required)

Education :

• Senior High School (preferred)

Experience :

• Customer Service Representative: 1 year (preferred)

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7

with or Without Exp Customer Care Agents- Start

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Job Description

Are You Looking For A Job? Here’s What Orbit Teleservices Can Offer You.
- 2k Non-Taxable Allowance
- 20% Night Differential
- 13th Month Pay
- Monthly Incentives
- Bonuses for Sales Account and Perfect Attendance Bonuses
- Opportunities for Promotion
- HMO through Maxicare
- Freshers and Laterals, 4 dependents can be enrolled in our HMO after 6 months
- Educational Reimbursement of 20,000 PHP Tuition Subsidy (For Travel Acct only)

What you'll be doing?
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate good customer service.

Receive just as much as P30,000 each month Grow with a global enterprise as you enhance client care experience Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation

Orbit Teleservices is an advanced Business Process Outsourcing Company providing high-quality yet cost-effective customer management and business process solutions.

Job Types: Full-time, Fresh graduate

Salary : Php15,000.00 - Php30,000.00 per month

Schedule :

• 8 hour shift
• Day shift

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8

Chat Support - Customer Care Rep (Hybrid Set-up)

Posted today

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Job Description

Job Qualifications :

• 3+ years of customer support experience in chat and phone support
• 3+ years of experience in Healthcare claims is preferred
• Familiarity in CSAT
• Experience working with Salesforce or similar CRM

Job Descriptions :

• Engage with and resolve customer issues, requests and benefits claims
• Take initiative to recommend and implement quality process improvements based on identified trends or gaps in knowledge
• Record and report on issues that customer encounter
• Carry out issue root cause analysis and resolution in a timely and effective manner
• Support customers during our hours of operation

Job Qualifications :

• 3+ years of customer support experience in chat and phone support
• 3+ years of experience in Healthcare claims is preferred
• Familiarity in CSAT
• Experience working with S

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8

• Receive personalized job recommendations.

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